I'm running Windows 11 and today the update KB5058502 attempted to install. However, an error occurred during the update which let to the system get stuck on "Undoing changes made to your computer", which would never actually complete. Through the use of Windows 11 install media on a USB stick, I was able to change the boot from "Windows Rollback" back to "Windows 11". The system mostly functions (Windows Explorer seems to behave normally and most applications seem to work fine), with a few exceptions: Some applications fail to open with the error "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail." Steam fails to open with the error "The code execution cannot proceed because C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controIs_6595b64144ccf1df_6.0.22621.5262_none_6ebff4ba87ff320e\COMCTL32.dll was not found. Reinstalling the program may fix this problem." sfc /scannow fails with the message "Windows Resource Protection could not start the repair service." (I checked and trustedInstaller is running) DISM /Online fails with the message "Error: 193 An error occurred while attempting to start the servicing process for the image located at C:. For more information, review the log file." Windows 11 Installation Assistant (trying to repair the Windows install) errors with "Installation failed", followed by "Something went wrong | Select Try again, and if that doesn't work, contact Microsoft support for help. Error code 0x800700c1" Installing the KB5058502 update with the standalone installer fails with the message "This update is not applicable to your computer". I'm assuming this is all because of corrupted files due to the update failing to install (apart from maybe the Windows 11 installation assistant failing, surely that shouldn't even be using installed files...?) Checking the CBS log, I've found that the following error is repeated over and over: "Failed to create CBS worker - waiting for a second and trying again". OS Version 10.0.22631 Build 22631 Thanks! Ben

Hi, The new errors are related to Store apps, and DISM can't fix them. Download Windows 11 Media Creation Tool (MCT) from this link: https://go.microsoft.com/fwlink/?linkid=2156295 Run MCT and download the ISO it recommends for your system. Do *not* uncheck "Use the recommended options for this PC". Right-click on the downloaded ISO and choose "Mount." This assigns the ISO a drive letter. Run setup.exe from the ISO drive. This starts the 24H2 in-place upgrade. (Your files, settings and applications will be preserved if you use the ISO recommended for your system by the Media Creation Tool.)

Looks like there is some major corruption within the WindowsApps folder. Please create a new local admin account and see if the apps work fine there. To create a new local admin account, open admin Command Prompt and use the following command-line syntax: net user USERNAME PASSWORD /add net localgroup administrators USERNAME /add (Note: Replace the placeholder text "USERNAME" and "PASSWORD" with the new user name and password, respectively.)

Thanks. I get this error upon running that command: Add-AppxPackage : Deployment failed with HRESULT: 0x80073CF6, Package could not be registered. error 0x8007007E: Failed to load the extension DLL due to the following error: The specified module could not be found. . NOTE: For additional information, look for [ActivityId] 21076c41-d9e0-0005-d921-0d21e0d9db01 in the Event Log or use the command line Get-AppPackageLog -ActivityID 21076c41-d9e0-0005-d921-0d21e0d9db01 At line:1 char:56 + ... | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : WriteError: (C:\Program File...ppXManifest.xml:String) [Add-AppxPackage], IOException + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand The result from the command it suggests is: Time ID Message ---- -- ------- 10/06/2025 13:23:13 603 Started deployment Register operation on a package with main parameter AppXManifest.xml and Options 0 and 0. See http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app deployment issues. 10/06/2025 13:23:13 10002 Creating Resiliency File C:\ProgramData\Microsoft\Windows\AppRepository\387faa6f-c258-45d2-b09b-faa9d31896ea_S-1-5-21-2840092743-2241657968-2608490414-1001_5.rslc for Register Operation on Package Microsoft.GetHelp_10.2409.22951.0_neutral_~ 8wekyb3d8bbwe. 10/06/2025 13:23:13 607 Deployment Register operation on package Microsoft.GetHelp_10.2409.22951.0_neutral ~ 8wekyb3d8bbwe has been de-queued and is running for user SID S-1-5-21-2840092743-2241657968-2608490414-1001. 10/06/2025 13:23:13 854 Successfully added the following uri(s) to be processed: C:\Program Files\WindowsApps\Microsoft.GetHelp_10.2409.22951.0_neutral ~ 8wekyb3d8bbwe\AppxMetadata\AppxBundleManifest.xml C:\Program Files\WindowsApps\Microsoft.GetHelp_10.2409.22951.0_x64__8wekyb3d8bbwe\AppxManifest.xml. 10/06/2025 13:23:13 672 Package Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe does not satisfy a dependency for package Microsoft.GetHelp_10.2409.22951.0_x64__8wekyb3d8bbwe. Reason: The package's version is lower than the required MinVersion. 10/06/2025 13:23:13 672 Package Microsoft.VCLibs.140.00.UWPDesktop_14.0.32530.0_x64__8wekyb3d8bbwe does not satisfy a dependency for package Microsoft.GetHelp_10.2409.22951.0_x64__8wekyb3d8bbwe. Reason: The package's version is lower than the required MinVersion. 10/06/2025 13:23:13 672 Package Microsoft.VCLibs.140.00.UWPDesktop_14.0.33321.0_x64__8wekyb3d8bbwe does not satisfy a dependency for package Microsoft.GetHelp_10.2409.22951.0_x64__8wekyb3d8bbwe. Reason: The package's version is lower than the required MinVersion. 10/06/2025 13:23:13 855 Finished resolving action lists. DeploymentRequest action lists: addPackageList: Microsoft.GetHelp_10.2409.22951.0_x64__8wekyb3d8bbwe Microsoft.GetHelp_10.2409.22951.0_neutral ~ 8wekyb3d8bbwe. 10/06/2025 13:23:13 617 Successfully updated the status for package Microsoft.GetHelp_10.2409.22951.0_x64__8wekyb3d8bbwe and user S-1-5-21-2840092743-2241657968-2608490414-1001 (Clear=0x0, Set=0x20). 10/06/2025 13:23:13 324 error 0x8007007E: Failed to load the extension DLL due to the following error: The specified module could not be found. . 10/06/2025 13:23:13 605 The last successful state reached was StageUserDataProcessed. Failure occurred before reaching the next state SingletonRegisterAdd. hr: 0x80073CF6 10/06/2025 13:23:13 617 Successfully updated the status for package Microsoft.GetHelp_10.2409.22951.0_x64__8wekyb3d8bbwe and user S-1-5-21-2840092743-2241657968-2608490414-1001 (Clear=0x20, Set=0x0). 10/06/2025 13:23:13 401 Deployment Register operation with target volume C: on Package Microsoft.GetHelp_10.2409.22951.0_neutral ~ 8wekyb3d8bbwe from: (AppxBundleManifest.xml) failed with error 0x80073CF6. See http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app deployment issues. 10/06/2025 13:23:13 698 Deployment Register operation with target volume C: on Package Microsoft.GetHelp_10.2409.22951.0_neutral ~ 8wekyb3d8bbwe from: (AppxBundleManifest.xml) failed with error 0x80073CF6. See http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app deployment issues. 10/06/2025 13:23:13 404 AppX Deployment operation failed for package Microsoft.GetHelp_10.2409.22951.0_neutral ~_8wekyb3d8bbwe with error 0x80073CF6. The specific error text for this failure is: error 0x8007007E: Failed to load the extension DLL due to the following error: The specified module could not be found. .

Strange. Installing the Get Help app should have fixed that error. Please try this command: Get-AppxPackage Microsoft.GetHelp -allusers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Hi Ramesh, That didn't work for me, I'm afraid. I've also noticed the wi-fi speeds on this PC are very poor most of the time now (~1Mbps), which wasn't the case pre-upgrade. Other devices in the same room show much better results on a speed test (40+ Mbps). To try and check on this, I tried accessing "Diagnose network problems" from the right-click menu of the wifi icon on the taskbar, but nothing happens. I've then tried using the Network and Internet troubleshooter within Settings->System->Troubleshoot->Other trouble-shooters, but I get this error: I've tried installing the Get Help app, but this hasn't changed the result.

sfc /scannow, DISM and Windows 11 Installation not working after KB5058502 failure

Anonymous

I'm running Windows 11 and today the update KB5058502 attempted to install. However, an error occurred during the update which let to the system get stuck on "Undoing changes made to your computer", which would never actually complete. Through the use of Windows 11 install media on a USB stick, I was able to change the boot from "Windows Rollback" back to "Windows 11". The system mostly functions (Windows Explorer seems to behave normally and most applications seem to work fine), with a few exceptions:

Some applications fail to open with the error "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."
Steam fails to open with the error "The code execution cannot proceed because C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controIs_6595b64144ccf1df_6.0.22621.5262_none_6ebff4ba87ff320e\COMCTL32.dll was not found. Reinstalling the program may fix this problem."
sfc /scannow fails with the message "Windows Resource Protection could not start the repair service." (I checked and trustedInstaller is running)
DISM /Online fails with the message "Error: 193 An error occurred while attempting to start the servicing process for the image located at C:. For more information, review the log file."
Windows 11 Installation Assistant (trying to repair the Windows install) errors with "Installation failed", followed by "Something went wrong | Select Try again, and if that doesn't work, contact Microsoft support for help. Error code 0x800700c1"
Installing the KB5058502 update with the standalone installer fails with the message "This update is not applicable to your computer".

I'm assuming this is all because of corrupted files due to the update failing to install (apart from maybe the Windows 11 installation assistant failing, surely that shouldn't even be using installed files...?) Checking the CBS log, I've found that the following error is repeated over and over: "Failed to create CBS worker - waiting for a second and trying again".

OS Version 10.0.22631 Build 22631

Thanks!

Ben

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Answer accepted by question author

Ramesh Srinivasan 88,100 Independent Advisor

Hi,

The new errors are related to Store apps, and DISM can't fix them.

Download Windows 11 Media Creation Tool (MCT) from this link:

https://go.microsoft.com/fwlink/?linkid=2156295

Run MCT and download the ISO it recommends for your system. Do *not* uncheck "Use the recommended options for this PC".
Right-click on the downloaded ISO and choose "Mount." This assigns the ISO a drive letter.
Run setup.exe from the ISO drive. This starts the 24H2 in-place upgrade.

(Your files, settings and applications will be preserved if you use the ISO recommended for your system by the Media Creation Tool.)

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48 additional answers

Ramesh 181.9K Reputation points Volunteer Moderator

2025-06-10T12:34:20+00:00

Looks like there is some major corruption within the WindowsApps folder.

Please create a new local admin account and see if the apps work fine there.

To create a new local admin account, open admin Command Prompt and use the following command-line syntax:

net user USERNAME PASSWORD /add

net localgroup administrators USERNAME /add

(Note: Replace the placeholder text "USERNAME" and "PASSWORD" with the new user name and password, respectively.)
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Anonymous

2025-06-10T12:24:03+00:00
Thanks. I get this error upon running that command:
```
Add-AppxPackage : Deployment failed with HRESULT: 0x80073CF6, Package could not be registered. 

error 0x8007007E: Failed to load the extension DLL due to the following error: The specified module could not be found. 

. 

NOTE: For additional information, look for [ActivityId] 21076c41-d9e0-0005-d921-0d21e0d9db01 in the Event Log or use 

the command line Get-AppPackageLog -ActivityID 21076c41-d9e0-0005-d921-0d21e0d9db01 

At line:1 char:56 

+ ...  | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.I ... 

+                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 

    + CategoryInfo          : WriteError: (C:\Program File...ppXManifest.xml:String) [Add-AppxPackage], IOException 
    + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand  
```
The result from Time ---- 10/06/2025 13:23:13 10/06/2025 13:23:13 10/06/2025 13:23:13 10/06/2025 13:23:13 10/06/2025 13:23:13 10/06/2025 13:23:13 10/06/2025 13:23:13 10/06/2025 13:23:13 10/06/2025 13:23:13 10/06/2025 13:23:13 10/06/2025 13:23:13 10/06/2025 13:23:13 10/06/2025 13:23:13 10/06/2025 13:23:13 10/06/2025 13:23:13 the command it suggests is: ID Message -- ------- 603 Started deployment Register operation on a package with main parameter AppXManifest.xml and Options 0 and 0. See http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app deployment issues. 10002 Creating Resiliency File C:\ProgramData\Microsoft\Windows\AppRepository\387faa6f-c258-45d2-b09b-faa9d31896ea_S-1-5-21-2840092743-2241657968-2608490414-1001_5.rslc for Register Operation on Package Microsoft.GetHelp_10.2409.22951.0_neutral_~8wekyb3d8bbwe. 607 Deployment Register operation on package Microsoft.GetHelp_10.2409.22951.0_neutral~8wekyb3d8bbwe has been de-queued and is running for user SID S-1-5-21-2840092743-2241657968-2608490414-1001. 854 Successfully added the following uri(s) to be processed: C:\Program Files\WindowsApps\Microsoft.GetHelp_10.2409.22951.0_neutral~8wekyb3d8bbwe\AppxMetadata\AppxBundleManifest.xml C:\Program Files\WindowsApps\Microsoft.GetHelp_10.2409.22951.0_x64__8wekyb3d8bbwe\AppxManifest.xml. 672 Package Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe does not satisfy a dependency for package Microsoft.GetHelp_10.2409.22951.0_x64__8wekyb3d8bbwe. Reason: The package's version is lower than the required MinVersion. 672 Package Microsoft.VCLibs.140.00.UWPDesktop_14.0.32530.0_x64__8wekyb3d8bbwe does not satisfy a dependency for package Microsoft.GetHelp_10.2409.22951.0_x64__8wekyb3d8bbwe. Reason: The package's version is lower than the required MinVersion. 672 Package Microsoft.VCLibs.140.00.UWPDesktop_14.0.33321.0_x64__8wekyb3d8bbwe does not satisfy a dependency for package Microsoft.GetHelp_10.2409.22951.0_x64__8wekyb3d8bbwe. Reason: The package's version is lower than the required MinVersion. 855 Finished resolving action lists. DeploymentRequest action lists: addPackageList: Microsoft.GetHelp_10.2409.22951.0_x64__8wekyb3d8bbwe Microsoft.GetHelp_10.2409.22951.0_neutral~8wekyb3d8bbwe. 617 Successfully updated the status for package Microsoft.GetHelp_10.2409.22951.0_x64__8wekyb3d8bbwe and user S-1-5-21-2840092743-2241657968-2608490414-1001 (Clear=0x0, Set=0x20). 324 error 0x8007007E: Failed to load the extension DLL due to the following error: The specified module could not be found. . 605 The last successful state reached was StageUserDataProcessed. Failure occurred before reaching the next state SingletonRegisterAdd. hr: 0x80073CF6 617 Successfully updated the status for package Microsoft.GetHelp_10.2409.22951.0_x64__8wekyb3d8bbwe and user S-1-5-21-2840092743-2241657968-2608490414-1001 (Clear=0x20, Set=0x0). 401 Deployment Register operation with target volume C: on Package Microsoft.GetHelp_10.2409.22951.0_neutral~8wekyb3d8bbwe from: (AppxBundleManifest.xml) failed with error 0x80073CF6. See http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app deployment issues. 698 Deployment Register operation with target volume C: on Package Microsoft.GetHelp_10.2409.22951.0_neutral~8wekyb3d8bbwe from: (AppxBundleManifest.xml) failed with error 0x80073CF6. See http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app deployment issues. 404 AppX Deployment operation failed for package Microsoft.GetHelp_10.2409.22951.0_neutral~_8wekyb3d8bbwe with error 0x80073CF6. The specific error text for this failure is: error 0x8007007E: Failed to load the extension DLL due to the following error: The specified module could not be found. .
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Ramesh 181.9K Reputation points Volunteer Moderator

2025-06-10T09:59:34+00:00
Strange. Installing the Get Help app should have fixed that error.

Please try this command:
```
Get-AppxPackage Microsoft.GetHelp -allusers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
```
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Anonymous

2025-06-10T09:58:49+00:00

Hi Ramesh,

That didn't work for me, I'm afraid.

I've also noticed the wi-fi speeds on this PC are very poor most of the time now (~1Mbps), which wasn't the case pre-upgrade. Other devices in the same room show much better results on a speed test (40+ Mbps). To try and check on this, I tried accessing "Diagnose network problems" from the right-click menu of the wifi icon on the taskbar, but nothing happens. I've then tried using the Network and Internet troubleshooter within Settings->System->Troubleshoot->Other trouble-shooters, but I get this error:

I've tried installing the Get Help app, but this hasn't changed the result.
Was this answer helpful?

0 comments No comments