I'm running Windows 11 and today the update KB5058502 attempted to install. However, an error occurred during the update which let to the system get stuck on "Undoing changes made to your computer", which would never actually complete. Through the use of Windows 11 install media on a USB stick, I was able to change the boot from "Windows Rollback" back to "Windows 11". The system mostly functions (Windows Explorer seems to behave normally and most applications seem to work fine), with a few exceptions: Some applications fail to open with the error "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail." Steam fails to open with the error "The code execution cannot proceed because C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controIs_6595b64144ccf1df_6.0.22621.5262_none_6ebff4ba87ff320e\COMCTL32.dll was not found. Reinstalling the program may fix this problem." sfc /scannow fails with the message "Windows Resource Protection could not start the repair service." (I checked and trustedInstaller is running) DISM /Online fails with the message "Error: 193 An error occurred while attempting to start the servicing process for the image located at C:. For more information, review the log file." Windows 11 Installation Assistant (trying to repair the Windows install) errors with "Installation failed", followed by "Something went wrong | Select Try again, and if that doesn't work, contact Microsoft support for help. Error code 0x800700c1" Installing the KB5058502 update with the standalone installer fails with the message "This update is not applicable to your computer". I'm assuming this is all because of corrupted files due to the update failing to install (apart from maybe the Windows 11 installation assistant failing, surely that shouldn't even be using installed files...?) Checking the CBS log, I've found that the following error is repeated over and over: "Failed to create CBS worker - waiting for a second and trying again". OS Version 10.0.22631 Build 22631 Thanks! Ben

Hi, The new errors are related to Store apps, and DISM can't fix them. Download Windows 11 Media Creation Tool (MCT) from this link: https://go.microsoft.com/fwlink/?linkid=2156295 Run MCT and download the ISO it recommends for your system. Do *not* uncheck "Use the recommended options for this PC". Right-click on the downloaded ISO and choose "Mount." This assigns the ISO a drive letter. Run setup.exe from the ISO drive. This starts the 24H2 in-place upgrade. (Your files, settings and applications will be preserved if you use the ISO recommended for your system by the Media Creation Tool.)

Increase the free space on C: so that there is > 30 GB free space The BIOS Version/Date American Megatrends Inc. F3, 06/09/2017 Upgrade the BIOS: F3 > F15 If there are any problems then try F12. Z370XP SLI (rev. 1.0) Support | Motherboard - GIGABYTE Global Create a bootable Windows11 Media Creation Tool (MCT) Download Official Windows 11 ISO file from Microsoft | Windows 11 Forum Download Windows 11 Place the computer into clean boot Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts | Windows 11 Forum Disconnect Ethernet and Wifi Temporarily detach non-Windows drives Mount the MCT (Windows iso): Mount or Unmount ISO and IMG File in Windows 11 | Windows 11 Forum Perform an in place upgrade repair using the flash drive while in clean boot and without Internet Repair Install Windows 11 with an In-place Upgrade | Windows 11 Forum Windows 11 Pro Version: 10.0.22631 Event[3496] Log Name: System Source: Microsoft-Windows-WindowsUpdateClient Date: 2025-06-06T16:27:55.0610000Z Event ID: 20 Task: Windows Update Agent Level: Error s Opcode: Installation Keyword: Installation,Failure, User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: BEN-PC Description: Installation Failure: Windows failed to install the following update with error 0xC1900101: Windows 11, version 24H2. Windows Resource Protection could not start the repair service. Deployment Image Servicing and Management tool Version: 10.0.22621.2792 Error: 193 An error occurred while attempting to start the servicing process for the image located at C:. Disk & DVD/CD-ROM Drives Drive: C: Free Space: 13.3 GB Total Space: 113.2 GB File System: NTFS Model: Force MP500 Drive: E: Free Space: 1554.8 GB Total Space: 3815.4 GB File System: NTFS Model: Intel Raid 1 Volume Drive: F: Free Space: 86.8 GB Total Space: 228.8 GB File System: NTFS Model: KINGSTON SV300S37A240G Drive: G: Free Space: 59.1 GB Total Space: 953.9 GB File System: NTFS Model: Samsung SSD 970 EVO 1TB Drive: L: Free Space: 7.1 GB Total Space: 15.4 GB File System: FAT32 Model: n/a Drive: D: Model: HL-DT-ST BD-RE BH10LS38 Driver: C:\WINDOWS\SYSTEM32\DRIVERS\CDROM.SYS, 10.00.22621.0001 (English), 5/7/2022 06:19:03, 204800 bytes Correcting errors in the Volume Bitmap. Windows has made corrections to the file system. 0x8007001F 0x800700C1, 0x50015

The in-place update fails; this is what I was referring to as "Windows 11 Installation Assistant". The first option listed in the page you linked, "Fix problems with Windows Update", is greyed out with the message "This option is currently unavailable"; to perform the in-place update, I've tried running from the bootable USB I made, running from the ISO directly and running through Windows Installation Assistant -- all fail in the same way once they reach the stage of the full-screen blue installing window. The result of v2_log_collector is here Upgrade failure logs Tuneup TargetVersionUpgradeExperienceIndicators Thanks!

Unfortunately I can't run Gigabyte's BIOS update utility as it also triggers the COMCTL32.dll error.

sfc /scannow, DISM and Windows 11 Installation not working after KB5058502 failure

Anonymous

I'm running Windows 11 and today the update KB5058502 attempted to install. However, an error occurred during the update which let to the system get stuck on "Undoing changes made to your computer", which would never actually complete. Through the use of Windows 11 install media on a USB stick, I was able to change the boot from "Windows Rollback" back to "Windows 11". The system mostly functions (Windows Explorer seems to behave normally and most applications seem to work fine), with a few exceptions:

Some applications fail to open with the error "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."
Steam fails to open with the error "The code execution cannot proceed because C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controIs_6595b64144ccf1df_6.0.22621.5262_none_6ebff4ba87ff320e\COMCTL32.dll was not found. Reinstalling the program may fix this problem."
sfc /scannow fails with the message "Windows Resource Protection could not start the repair service." (I checked and trustedInstaller is running)
DISM /Online fails with the message "Error: 193 An error occurred while attempting to start the servicing process for the image located at C:. For more information, review the log file."
Windows 11 Installation Assistant (trying to repair the Windows install) errors with "Installation failed", followed by "Something went wrong | Select Try again, and if that doesn't work, contact Microsoft support for help. Error code 0x800700c1"
Installing the KB5058502 update with the standalone installer fails with the message "This update is not applicable to your computer".

I'm assuming this is all because of corrupted files due to the update failing to install (apart from maybe the Windows 11 installation assistant failing, surely that shouldn't even be using installed files...?) Checking the CBS log, I've found that the following error is repeated over and over: "Failed to create CBS worker - waiting for a second and trying again".

OS Version 10.0.22631 Build 22631

Thanks!

Ben

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Ramesh Srinivasan 88,100 Independent Advisor

Hi,

The new errors are related to Store apps, and DISM can't fix them.

Download Windows 11 Media Creation Tool (MCT) from this link:

https://go.microsoft.com/fwlink/?linkid=2156295

Run MCT and download the ISO it recommends for your system. Do *not* uncheck "Use the recommended options for this PC".
Right-click on the downloaded ISO and choose "Mount." This assigns the ISO a drive letter.
Run setup.exe from the ISO drive. This starts the 24H2 in-place upgrade.

(Your files, settings and applications will be preserved if you use the ISO recommended for your system by the Media Creation Tool.)

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Anonymous

2025-06-07T22:48:12+00:00
1. Increase the free space on C: so that there is > 30 GB free space
2. The BIOS Version/Date American Megatrends Inc. F3, 06/09/2017
Upgrade the BIOS: F3 > F15

If there are any problems then try F12.

Z370XP SLI (rev. 1.0) Support | Motherboard - GIGABYTE Global
1. Create a bootable Windows11 Media Creation Tool (MCT)
Download Official Windows 11 ISO file from Microsoft | Windows 11 Forum

Download Windows 11
1. Place the computer into clean boot
Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts | Windows 11 Forum
1. Disconnect Ethernet and Wifi
2. Temporarily detach non-Windows drives
3. Mount the MCT (Windows iso):
Mount or Unmount ISO and IMG File in Windows 11 | Windows 11 Forum
1. Perform an in place upgrade repair using the flash drive while in clean boot and without Internet
Repair Install Windows 11 with an In-place Upgrade | Windows 11 Forum

Windows 11 Pro

Version: 10.0.22631

Event[3496]

Log Name: System

Source: Microsoft-Windows-WindowsUpdateClient

Date: 2025-06-06T16:27:55.0610000Z

Event ID: 20

Task: Windows Update Agent

Level: Error s

Opcode: Installation

Keyword: Installation,Failure,

User: S-1-5-18

User Name: NT AUTHORITY\SYSTEM

Computer: BEN-PC

Description:

Installation Failure: Windows failed to install the following update with error 0xC1900101: Windows 11, version 24H2.

Windows Resource Protection could not start the repair service.

Deployment Image Servicing and Management tool

Version: 10.0.22621.2792

Error: 193

An error occurred while attempting to start the servicing process for the image located at C:.

Disk & DVD/CD-ROM Drives
```
  Drive: C: 
```
Free Space: 13.3 GB

Total Space: 113.2 GB

File System: NTFS
```
  Model: Force MP500 

  Drive: E: 
```
Free Space: 1554.8 GB

Total Space: 3815.4 GB

File System: NTFS
```
  Model: Intel Raid 1 Volume 

  Drive: F: 
```
Free Space: 86.8 GB

Total Space: 228.8 GB

File System: NTFS
```
  Model: KINGSTON SV300S37A240G 

  Drive: G: 
```
Free Space: 59.1 GB

Total Space: 953.9 GB

File System: NTFS
```
  Model: Samsung SSD 970 EVO 1TB 

  Drive: L: 
```
Free Space: 7.1 GB

Total Space: 15.4 GB

File System: FAT32
```
  Model: n/a 

  Drive: D: 

  Model: HL-DT-ST BD-RE  BH10LS38 

 Driver: C:\WINDOWS\SYSTEM32\DRIVERS\CDROM.SYS, 10.00.22621.0001 (English), 5/7/2022 06:19:03, 204800 bytes
```
Correcting errors in the Volume Bitmap.

Windows has made corrections to the file system.

0x8007001F

0x800700C1, 0x50015
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Anonymous

2025-06-07T21:55:29+00:00
1. The in-place update fails; this is what I was referring to as "Windows 11 Installation Assistant". The first option listed in the page you linked, "Fix problems with Windows Update", is greyed out with the message "This option is currently unavailable"; to perform the in-place update, I've tried running from the bootable USB I made, running from the ISO directly and running through Windows Installation Assistant -- all fail in the same way once they reach the stage of the full-screen blue installing window.
2. The result of v2_log_collector is here
3. Upgrade failure logs
4. Tuneup
5. TargetVersionUpgradeExperienceIndicators
Thanks!
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Anonymous

2025-06-07T21:24:09+00:00

Unfortunately I can't run Gigabyte's BIOS update utility as it also triggers the COMCTL32.dll error.
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