Intel Graphics (R) 4000 ISSUE

Anonymous
2025-05-01T13:35:47+00:00

Intel Graphics (R) 4000 is causing my computer to auto-restart when opening a Game or the Internet

My Computer Has 8GB RAM, 2.20GHz, Directx12, and it is a SONY MODEL (E SERIES)

I need a fix, really. I need this so I can use my computer more easily than when it is in safe mode.

for 3 Months.

PLS HELP

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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DaveM121 936.3K Reputation points Independent Advisor
2025-05-05T10:16:24+00:00

All your device drivers are now installed correctly, if your system is still instantly shutting down, then most likely there is a hardware fault, you will need to take your system to a PC Shop to have the hardware tested.

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  1. Anonymous
    2025-05-05T08:28:36+00:00

    Image1.

    disabled; won't shutdown

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  2. DaveM121 936.3K Reputation points Independent Advisor
    2025-05-05T08:31:26+00:00

    Thank you for that screenshot, that utility cannot find drivers for your system, you will need to contact Sony support on their website to get the required drivers for your specific Sony Vaio model from them.

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  3. Anonymous
    2025-05-05T08:44:07+00:00

    The problem is that this model is not listed on that website, so I can't install drivers. Is there another way to download drivers for this model?

    SVE15138CGW = MODEL

    SONY VAIO LAPTOP

    I FOUND THIS:

    https://www.driveridentifier.com/scan/sony-vaio-sve15138cgw-driver/desktop/C955235542FF493EBE529ADCEC71955D pls reply

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  4. DaveM121 936.3K Reputation points Independent Advisor
    2025-05-05T08:48:31+00:00

    The Sony driver support for drivers on their website is not very good, that is why you need to contact their support directly to get the required drivers, those will be the only version of the drivers that is compatible with your system, because the Intel utility cannot find the correct drivers.

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