Problem with updating to 23H2

Anonymous
2025-04-12T00:03:58+00:00

Hello! I have a problem that I'm trying to fix for a year and its regarding Windows 11, version 23H2 update. When I download and install it from the WIndows Update everything is fine but when it starts insalling this is where the problem begins. It goes to black screen and the text saying "Update is underway. Don't turn your pc off. Your pc may restart a few times". This is a normal screen appearing everytime you download, but when it gets to the first restart it changes to another windows with different looking text and it stays for a few seconds then it says "Undoing the changes made to your pc". Then when I go into the Window Update I see an "Install error - 0x80248007" . This has appeared everytime I try to update it. I have tried everything that I could find on the internet, chatgpt, the robot chat responder at microsoft, but nothing works and I need somebody to help me with this problem.

Windows for home | Windows 11 | Windows update

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Anonymous
2025-04-14T18:54:45+00:00

No need for that i finally did it. I serached on internet for this error message and came upon another forum that talked about the error and all i had to do was type this command in command pront as Admin:

rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN

Then I had to turn off my wifi and bluetooth before rerunning the setup. I didn't thought it would work but as soon as my laptop restarted the update was stuck on 0% but it actually started at 12% and I was in shock and it did install and now my laptop is up to date. Thank you for all the work that you put to help me! I'm really greatfull and here is the link to the the forum page that I got the solution from, its the first comment under the post: https://answers.microsoft.com/en-us/windows/forum/all/the-installation-failed-in-the-safeos-phase-with/7f910879-39b1-4459-b3e0-abe84208e4d6

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  1. Anonymous
    2025-04-12T09:29:49+00:00

    This is Group 2:

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  2. Anonymous
    2025-04-12T09:41:46+00:00

    There is Group 4: As I see every group gives the same answer. I will go to the next step

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  3. Anonymous
    2025-04-12T09:43:11+00:00

    After testing all the groups I did not get BSOD. What should I do now? Should I try running the update again to see if anything has changed?

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  4. Ramesh Srinivasan 87,355 Reputation points Independent Advisor
    2025-04-12T09:48:00+00:00

    Update:

    I found another issue in the log. Please backup the registry using Acelogix Regbak.

    Then, open Regedit.exe and go to:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

    Expand the ProfileList key and delete the following subkey.

    S-1-5-21-2021189964-3251821721-3265253173-1002

    Exit Regedit.exe.

    Rerun the 24H2 setup.

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