Problem with updating to 23H2

Anonymous

Hello! I have a problem that I'm trying to fix for a year and its regarding Windows 11, version 23H2 update. When I download and install it from the WIndows Update everything is fine but when it starts insalling this is where the problem begins. It goes to black screen and the text saying "Update is underway. Don't turn your pc off. Your pc may restart a few times". This is a normal screen appearing everytime you download, but when it gets to the first restart it changes to another windows with different looking text and it stays for a few seconds then it says "Undoing the changes made to your pc". Then when I go into the Window Update I see an "Install error - 0x80248007" . This has appeared everytime I try to update it. I have tried everything that I could find on the internet, chatgpt, the robot chat responder at microsoft, but nothing works and I need somebody to help me with this problem.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

No need for that i finally did it. I serached on internet for this error message and came upon another forum that talked about the error and all i had to do was type this command in command pront as Admin:

rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN

Then I had to turn off my wifi and bluetooth before rerunning the setup. I didn't thought it would work but as soon as my laptop restarted the update was stuck on 0% but it actually started at 12% and I was in shock and it did install and now my laptop is up to date. Thank you for all the work that you put to help me! I'm really greatfull and here is the link to the the forum page that I got the solution from, its the first comment under the post: https://answers.microsoft.com/en-us/windows/forum/all/the-installation-failed-in-the-safeos-phase-with/7f910879-39b1-4459-b3e0-abe84208e4d6

0 comments

127 additional answers

Anonymous

2025-04-13T15:08:52+00:00

where exactly should i put the lib folder because i coundn't understand. In the directory that you told me to screenshot?
Was this answer helpful?

0 comments No comments
Anonymous

2025-04-13T15:05:12+00:00

here is the screenshot:
Was this answer helpful?

0 comments No comments
Anonymous

2025-04-13T15:03:54+00:00
1. Please reinstall:
rtwlane Realtek Wireless LAN 802.11n PCI-E Network Adapter c:\windows\system32\drivers\rtwlane.sys

(download the new driver to a desktop folder before uninstalling)
1. Create a new restore point
2. Restart WDV with all customized tests except: [ ] 0x00000004 Randomized low resources simulation.
If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post.

Name [00000001] Realtek RTL8822CE 802.11ac PCIe Adapter

Adapter Type Ethernet 802.3

Product Type Realtek RTL8822CE 802.11ac PCIe Adapter

Installed Yes

PNP Device ID PCI\VEN_10EC&DEV_C822&SUBSYS_85F7103C&REV_00\00E04CFFFEC8220100

Last Reset 4/13/2025 12:53 PM

Index 1

Service Name RTWlanE

Driver C:\WINDOWS\SYSTEM32\DRIVERS\RTWLANE.SYS (2024.0.10.226, 11.26 MB (11,807,280 bytes), 12/27/2021 10:58 PM)

rtwlane.sys Fri Dec 24 03:56:56 2021 (61C59968)
Was this answer helpful?

0 comments No comments
Ramesh Srinivasan 87,350 Reputation points Independent Advisor

2025-04-13T14:58:03+00:00
Alex,
1. Open the "C:\Windows\System32\DriverStore\FileRepository\iclsclient.inf_amd64_76523213b78d9046\lib" and post a screenshot.
2. Download this iclsclient.inf driver .cab file.
https://catalog.s.download.windowsupdate.com/c/...

Open it using 7-Zip and copy the "lib" folder to the c: drive's root.
Was this answer helpful?

0 comments No comments