Problem with updating to 23H2

Anonymous
2025-04-12T00:03:58+00:00

Hello! I have a problem that I'm trying to fix for a year and its regarding Windows 11, version 23H2 update. When I download and install it from the WIndows Update everything is fine but when it starts insalling this is where the problem begins. It goes to black screen and the text saying "Update is underway. Don't turn your pc off. Your pc may restart a few times". This is a normal screen appearing everytime you download, but when it gets to the first restart it changes to another windows with different looking text and it stays for a few seconds then it says "Undoing the changes made to your pc". Then when I go into the Window Update I see an "Install error - 0x80248007" . This has appeared everytime I try to update it. I have tried everything that I could find on the internet, chatgpt, the robot chat responder at microsoft, but nothing works and I need somebody to help me with this problem.

Windows for home | Windows 11 | Windows update

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Anonymous
2025-04-14T18:54:45+00:00

No need for that i finally did it. I serached on internet for this error message and came upon another forum that talked about the error and all i had to do was type this command in command pront as Admin:

rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN

Then I had to turn off my wifi and bluetooth before rerunning the setup. I didn't thought it would work but as soon as my laptop restarted the update was stuck on 0% but it actually started at 12% and I was in shock and it did install and now my laptop is up to date. Thank you for all the work that you put to help me! I'm really greatfull and here is the link to the the forum page that I got the solution from, its the first comment under the post: https://answers.microsoft.com/en-us/windows/forum/all/the-installation-failed-in-the-safeos-phase-with/7f910879-39b1-4459-b3e0-abe84208e4d6

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  1. Ramesh Srinivasan 87,350 Reputation points Independent Advisor
    2025-04-12T03:10:36+00:00

    Hi Alex,

    There are no rollback logs, that means the setup didn't report any rollback or the logs have been overwritten by the subsequent setup attempt.

    Secondly, your OS build is 22635, which is higher than the 23H2's stable build number (22631).

    If you want to switch to the stable version (24H2), please stop the insider build as mentioned in this link.

    https://www.microsoft.com/en-us/windowsinsider/...

    Then, use the 24H2 ISO to do an in-place upgrade.

    How to run In-place upgrade in Windows 11 - Microsoft Community:

    https://answers.microsoft.com/en-us/windows/for...

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  2. Anonymous
    2025-04-12T03:02:05+00:00

    Hello, Ramesh! Thank you some much for answering here is the link to OneDrive to the folder SetupLog that appeared after running the file that you send me: SetupLogs If I did something wrong please tell me so that I can fix the mistake!

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  3. Ramesh Srinivasan 87,350 Reputation points Independent Advisor
    2025-04-12T02:41:43+00:00

    Hi Alex,

    Please share your setup logs for analysis. The following batch file collects the setup logs and saves the zip file to your desktop.

    Download setuplogscollect.bat and save it to the desktop.

    https://gist.github.com/winhelponline/26b28c4b6...

    Right-click on the downloaded file and click Properties. Click "Unblock" and click OK.

    Extract the batch file to the desktop.

    Right-click on the file and choose "Run as administrator"

    It outputs a SetupLogs.zip file on your desktop.

    Share the file on OneDrive or GoFile.io and post the download link here.

    (The batch file contains plain text code. You can read its contents using Notepad before running it. It collects the setup logs, msinfo32.exe information, and the compatibility appraiser results from your system.)

    Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to provide accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUPs (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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