Problem with updating to 23H2

Anonymous

Hello! I have a problem that I'm trying to fix for a year and its regarding Windows 11, version 23H2 update. When I download and install it from the WIndows Update everything is fine but when it starts insalling this is where the problem begins. It goes to black screen and the text saying "Update is underway. Don't turn your pc off. Your pc may restart a few times". This is a normal screen appearing everytime you download, but when it gets to the first restart it changes to another windows with different looking text and it stays for a few seconds then it says "Undoing the changes made to your pc". Then when I go into the Window Update I see an "Install error - 0x80248007" . This has appeared everytime I try to update it. I have tried everything that I could find on the internet, chatgpt, the robot chat responder at microsoft, but nothing works and I need somebody to help me with this problem.

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Anonymous

No need for that i finally did it. I serached on internet for this error message and came upon another forum that talked about the error and all i had to do was type this command in command pront as Admin:

rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN

Then I had to turn off my wifi and bluetooth before rerunning the setup. I didn't thought it would work but as soon as my laptop restarted the update was stuck on 0% but it actually started at 12% and I was in shock and it did install and now my laptop is up to date. Thank you for all the work that you put to help me! I'm really greatfull and here is the link to the the forum page that I got the solution from, its the first comment under the post: https://answers.microsoft.com/en-us/windows/forum/all/the-installation-failed-in-the-safeos-phase-with/7f910879-39b1-4459-b3e0-abe84208e4d6

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127 additional answers

Anonymous

2025-04-12T17:09:54+00:00

Okey, I started deleting the folder but it's big and it will take time. After that I will start the setup!
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Ramesh 181.2K Reputation points Volunteer Moderator

2025-04-12T16:54:43+00:00

You're correct. The log didn't get written. It's the same log.

Delete this folder "C:$WINDOWS.~BT"

Rerun the setup.
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Anonymous

2025-04-12T16:47:10+00:00

Here are the logs: Logs 2
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Anonymous

2025-04-12T16:46:22+00:00
The prior images reported that WDV was not in use.
1. Run Tuneup plus > post a share link
https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Forums
1. Post a new V2 share link:
BSOD - Posting Instructions | Windows 11 Forum
1. Open administrative command prompt and copy and paste:
dism /online /get-drivers /format:table >c:\drivers.txt

Post a share link.
1. Open event viewer > system and application > post share links
https://www.yourwindowsguide.com/2017/12/how-to-share-event-logs-in-case-of.html
1. Run: upgrade_failure_info > post a share link
https://www.tenforums.com/attachments/bsod-crashes-debugging/353454d1638278360-batch-files-use-bsod-debugging-upgrade_failure_info.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums

6)Please start WDV with the 3 customized tests in this tutorial:

Enable and Disable Driver Verifier in Windows 10 | Tutorials

If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post.
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