Problem with updating to 23H2

Anonymous
2025-04-12T00:03:58+00:00

Hello! I have a problem that I'm trying to fix for a year and its regarding Windows 11, version 23H2 update. When I download and install it from the WIndows Update everything is fine but when it starts insalling this is where the problem begins. It goes to black screen and the text saying "Update is underway. Don't turn your pc off. Your pc may restart a few times". This is a normal screen appearing everytime you download, but when it gets to the first restart it changes to another windows with different looking text and it stays for a few seconds then it says "Undoing the changes made to your pc". Then when I go into the Window Update I see an "Install error - 0x80248007" . This has appeared everytime I try to update it. I have tried everything that I could find on the internet, chatgpt, the robot chat responder at microsoft, but nothing works and I need somebody to help me with this problem.

Windows for home | Windows 11 | Windows update

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Anonymous
2025-04-14T18:54:45+00:00

No need for that i finally did it. I serached on internet for this error message and came upon another forum that talked about the error and all i had to do was type this command in command pront as Admin:

rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN

Then I had to turn off my wifi and bluetooth before rerunning the setup. I didn't thought it would work but as soon as my laptop restarted the update was stuck on 0% but it actually started at 12% and I was in shock and it did install and now my laptop is up to date. Thank you for all the work that you put to help me! I'm really greatfull and here is the link to the the forum page that I got the solution from, its the first comment under the post: https://answers.microsoft.com/en-us/windows/forum/all/the-installation-failed-in-the-safeos-phase-with/7f910879-39b1-4459-b3e0-abe84208e4d6

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  1. Anonymous
    2025-04-12T05:22:59+00:00

    Just so that I don't screw something this is what im supposed to delete right?

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  2. Ramesh Srinivasan 87,350 Reputation points Independent Advisor
    2025-04-12T05:13:20+00:00

    Alex,

    Download Driver Store Explorer and run it.

    https://github.com/lostindark/DriverStoreExplorer

    Uninstall all the "Huawei" driver packages. Also, uninstall "Huawei Incorporation" and "Huawei Technologies" driver packages.

    Once done, open Command Prompt admin and run:

    dism /online /get-drivers /format:table >c:\drivers.txt

    Share c:\drivers.txt.

    Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to provide accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUPs (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  3. Anonymous
    2025-04-12T05:10:59+00:00

    So the first part was done successfully but the part with Memory Integrity is the problem. Here are the screenshots:

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  4. Ramesh Srinivasan 87,350 Reputation points Independent Advisor
    2025-04-12T05:01:45+00:00

    You may update the BIOS for your system (HP Laptop 15s-fq2xxx). The latest BIOS version is F.38 Rev.A (released Feb 21, 2025).

    Visit https://support.hp.com/in-en/drivers/hp-15-f2000-laptop-pc-series/model/2100381726?sku=2R7V1EA

    Clean up superseded drivers.

    • Open cleanmgr.exe as administrator.
    • Select the C: drive.
    • Select "Device driver packages".
    • Click OK.
    • Click "Delete Files" when prompted.

    Enable Memory Integrity.

    To enable memory integrity in Windows, go to Windows Security > Device security > Core isolation details > Memory integrity. If it shows any incompatible drivers, post the screenshot here.

    Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to provide accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUPs (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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