Problem with updating to 23H2

Anonymous
2025-04-12T00:03:58+00:00

Hello! I have a problem that I'm trying to fix for a year and its regarding Windows 11, version 23H2 update. When I download and install it from the WIndows Update everything is fine but when it starts insalling this is where the problem begins. It goes to black screen and the text saying "Update is underway. Don't turn your pc off. Your pc may restart a few times". This is a normal screen appearing everytime you download, but when it gets to the first restart it changes to another windows with different looking text and it stays for a few seconds then it says "Undoing the changes made to your pc". Then when I go into the Window Update I see an "Install error - 0x80248007" . This has appeared everytime I try to update it. I have tried everything that I could find on the internet, chatgpt, the robot chat responder at microsoft, but nothing works and I need somebody to help me with this problem.

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2025-04-14T18:54:45+00:00

No need for that i finally did it. I serached on internet for this error message and came upon another forum that talked about the error and all i had to do was type this command in command pront as Admin:

rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN

Then I had to turn off my wifi and bluetooth before rerunning the setup. I didn't thought it would work but as soon as my laptop restarted the update was stuck on 0% but it actually started at 12% and I was in shock and it did install and now my laptop is up to date. Thank you for all the work that you put to help me! I'm really greatfull and here is the link to the the forum page that I got the solution from, its the first comment under the post: https://answers.microsoft.com/en-us/windows/forum/all/the-installation-failed-in-the-safeos-phase-with/7f910879-39b1-4459-b3e0-abe84208e4d6

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  1. Ramesh Srinivasan 87,350 Reputation points Independent Advisor
    2025-04-12T04:59:48+00:00

    Hi Alex,

    The iclsclient.inf driver package failed to migrate.

    Please open admin Command Prompt and run these commands:

    md C:\Drivers

DISM /online /export-driver /destination:C:\Drivers

    The above commands backup the drivers. After completing the above operation, run the following command to completely remove the iclsclient.inf driver package.

    pnputil /delete-driver oem170.inf /uninstall /force

    Note:

    If the setup fails again with an error code, another driver package may be faulty. In that case, share the latest setupact.log file. Sometimes, it can take multiple setup attempts on some systems, especially if numerous driver packages are corrupt.

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  2. Anonymous
    2025-04-12T04:46:12+00:00

    setupact This is the setupact.log

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  3. Ramesh Srinivasan 87,350 Reputation points Independent Advisor
    2025-04-12T04:38:21+00:00

    Open the folder "C:$WINDOWS.~BT\Sources\Panther"

    Copy setupact.log to the desktop.

    Zip the file and share it.

    If you can't copy it, please restart Windows and try again.

    or, try Safe mode.

    https://support.microsoft.com/en-us/windows/win...

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  4. Anonymous
    2025-04-12T04:36:41+00:00

    I tried to do it and it denied me access to it. I ran cmd as administrator.

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