Ethernet keeps disconnecting

Anonymous
2022-02-12T00:05:30+00:00

So I just got a new PC, everything works smoothly, however whenever I try to plug in my ethernet, it'll connect for a random amount of time (few hours or few days) and then mysteriously it disconnects.

I try unplugging and replugging it into my PC but with no results. Only when I remove it from the router and replug it in to a different port does it finally connect, but this is only a temporary solution.

Any ideas?

Drivers don't need updating, I've already checked.

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

62 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2022-02-12T14:11:58+00:00

    Hiya, thanks for the advice!

    I followed both steps, the only issue I came across was "netsh int reset all" could not be executed as the command could not be found, but everything else went smoothly.

    On the clean boot, the ethernet was connected, but after another restart is suddenly disconnected again. I've just plugged the cable into a different port on my router but nothing has changed. Even after the network reset, I'm still stuck on WiFi.

    Any other tips??

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-02-12T00:58:48+00:00

    Good day! I'm Raniel, a Microsoft user like you. I understand your frustration regarding this issue and I'll do my best to help.

    Kindly reset your DNS cache and reinstall your network adapter to troubleshoot the issue:

    1. On the search bar, type "command prompt" and select Run as administrator
    2. Type the following commands and press Enter after each command

    ipconfig /flushdns

    nbtstat -R

    nbtstat -RR

    netsh int reset all

    netsh int ip reset

    netsh winsock reset

    1. Once done, type "devmgmt. msc" on the command prompt window to open Device Manager
    2. Expand Network adapters > right click on your network adapter and select Uninstall device > the Delete the driver software for this device check box > Uninstall.
    3. Perform a clean boot (this should also reinstall your network adapter). Please see https://support.microsoft.com/help/929135/how-t... (You may temporarily disable your firewall and antivirus before your proceed with the next steps)
    4. Double-check if your machine doesn't have any pending security patches: Kindly go to Start > Settings > Update & Security > Windows Update > Check for Updates.
    5. Go back to Device Manager. Click on Actions and select scan for hardware changes, then check again

    Another option is to perform a network reset:

    1. Go to Start > Settings > Network & Internet > Status
    2. On the right pane of the Window, look for "Network Reset" and click on it, then follow the procedure

    You may also refer to the additional steps on this guide to further troubleshoot your issue: https://support.microsoft.com/help/10741/window...

    I hope this helps. Good luck!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments