Ethernet keeps disconnecting

Anonymous
2022-02-12T00:05:30+00:00

So I just got a new PC, everything works smoothly, however whenever I try to plug in my ethernet, it'll connect for a random amount of time (few hours or few days) and then mysteriously it disconnects.

I try unplugging and replugging it into my PC but with no results. Only when I remove it from the router and replug it in to a different port does it finally connect, but this is only a temporary solution.

Any ideas?

Drivers don't need updating, I've already checked.

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

62 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-08-17T16:43:20+00:00

    My wireless works fine and the ethernet port is on the Surface Pro 8 dock. My other Surface Pro 4 connects to ethernet just fine. The reason I need an ethernet connection is for my work VPN, the VPN doesn't work so well on wireless. Thanks

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-08-17T16:42:02+00:00

    My other devices are not having any connection problems, this is unique to the Surface Pro 8 only and an issue with the device. Have already reinstalled drivers, ethernet adapters, etc. It's not my router or anything leading up to my router. Thanks for the suggestion.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-08-17T16:15:01+00:00

    so does your wireless work? and for wired are you using a built in ethernet port or are you using a converter?

    -Your average Windows 10 and Xbox 360 User
    -Smart

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-08-17T16:11:52+00:00

    Ethernet keeps disconnecting

    I had similar problems years ago for many months.

    Intermittent disconnects temporarily resolved by rebooting

    disconnecting CAT5 cables and reconnecting

    Windows Network Properties software configuration changes

    all would fix the problem temporarily then random

    disconnections.

    CALL your ISP provider: Comcast, Verizon or whatever.

    Request the central office test your line,

    and ask for a technician visit if needed.

    My problem was poor cable connections outside

    on the telephone pole and other connection points

    on exterior and interior: up to three or four connections

    were serviced.

    (Apparently the cumulative effect of 3 or 4 connections

    physically degrading by oxidization, corrosion etc.)

    Only after Comcast Technician visit was the connection

    drop outs resolved.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2022-07-26T17:38:52+00:00

    I am having the same problem with only Windows 11 for both Dell and Surface. Any resolution? The only thing in common is they all have Windows 11.

    Was this answer helpful?

    0 comments