Files have a brown box on their icon and dont open in Windows 11

Anonymous
2022-02-12T17:29:29+00:00

What is going on here? There is no information anywhere so it obviously isnt a problem for everyone.

Most of my files stored on Dropbox now have a small brown file box icon on the lower left corner of the main icon for all MS Office files. They open perfectly well on the phone and a laptop running Windows 10 but not on my laptop running Windows 11.

I get an error message saying the program cant open it because the file is unsupported or may be corrupt.

Why the **** do they release an OS that doesn't work with their own programs??

Please help,

Thanks

Windows for home | Windows 11 | Files, folders, and storage

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  1. Anonymous
    2022-04-01T01:12:36+00:00

    Not sure what I did, but the brown file boxes on all the files have gone away, and I'm able to open them as usual.

    I was already signed in, so ... I just don't know.

    But thank you.

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  2. Anonymous
    2022-04-01T01:18:35+00:00

    Ok ... I didn't notice an x on the tray. I was just trying everything before I saw your note.

    I typed in OneDrive in the search bar. It didn't give me an option to sign in, BUT maybe it signed me in automatically. Now all the brown file boxes are gone, and I'm able to open the files as usual.

    So, not sure exactly what did it, but it seems to be resolved.

    Thank you for your help.

    Penny

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  3. Diane Poremsky MVP 17,526 Reputation points MVP Volunteer Moderator
    2022-04-01T02:45:02+00:00

    It's a sneaky little x :)

    You're welcome!

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  4. Anonymous
    2022-04-26T21:41:23+00:00

    Are you running Windows 11?

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  5. Anonymous
    2022-04-27T18:34:03+00:00

    windows 10. When I use the office suite from "my computer" - no issues. But anything stored on the cloud - not so good.

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