Files have a brown box on their icon and dont open in Windows 11

Anonymous
2022-02-12T17:29:29+00:00

What is going on here? There is no information anywhere so it obviously isnt a problem for everyone.

Most of my files stored on Dropbox now have a small brown file box icon on the lower left corner of the main icon for all MS Office files. They open perfectly well on the phone and a laptop running Windows 10 but not on my laptop running Windows 11.

I get an error message saying the program cant open it because the file is unsupported or may be corrupt.

Why the **** do they release an OS that doesn't work with their own programs??

Please help,

Thanks

Windows for home | Windows 11 | Files, folders, and storage

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  1. Anonymous
    2025-03-24T22:25:16+00:00

    Thank you very much for your help but the problem no longer exists for me.

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  2. Anonymous
    2025-04-02T21:21:03+00:00

    Hi all, when all of a sudden most of my PDF files became inaccessible, I tried several of the listed below "solutions" , but none of them worked. I went to my cloud storage and noted that the PDFs had the uploaded mark greyed out although they should be stored on my drive (mystery for another day). I went into one of the inaccessible files properties > advanced and two boxes were checked:

    File is ready for archiving

    Allow this file to have content etc. etc.

    I unchecked both boxes > apply > ok and some (only some(?)) of my files became available.

    I am not sure what the pattern in regaining/losing accessibility is since I did not do anything to change the way I store the files. The culprit it's definetely some cloud storage setting, but I have yet to find the exact solution.

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  3. Anonymous
    2025-04-02T22:02:26+00:00

    I'm glad for you. But this is a forum so the principle is that some person has a problem that others may have a solution to. So it remains available to others as a resource forever. In this instance, when you had your problem and posted about it, the discussion continues even after you are done. People will continue to use this as a resource. In other words, it's not really about you! ;)

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