Files have a brown box on their icon and dont open in Windows 11

Anonymous
2022-02-12T17:29:29+00:00

What is going on here? There is no information anywhere so it obviously isnt a problem for everyone.

Most of my files stored on Dropbox now have a small brown file box icon on the lower left corner of the main icon for all MS Office files. They open perfectly well on the phone and a laptop running Windows 10 but not on my laptop running Windows 11.

I get an error message saying the program cant open it because the file is unsupported or may be corrupt.

Why the **** do they release an OS that doesn't work with their own programs??

Please help,

Thanks

Windows for home | Windows 11 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

118 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-11-19T20:21:55+00:00

    So... what do we do to fix it?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-12-02T04:41:59+00:00

    Literally awful advice. Pictures I had of my dead dad are now gone entirely. Thanks.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-12-05T04:13:34+00:00

    Make sure Dropbox is running and active. It found it wasn’t starting when I restarted. The brown box files were all available when Dropbox was running. Your photos are likely still available at Dropbox.com.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-01-08T22:22:33+00:00

    I have windows 11 I also have the brown box. I went to my OneDrive and clicked Always Keep on this Device. All of my files no longer have the little brown box.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-01-14T17:34:02+00:00

    WHERE LDO YOU CHANGE THE SYNC SETTINGS

    Was this answer helpful?

    0 comments