Files have a brown box on their icon and dont open in Windows 11

Anonymous
2022-02-12T17:29:29+00:00

What is going on here? There is no information anywhere so it obviously isnt a problem for everyone.

Most of my files stored on Dropbox now have a small brown file box icon on the lower left corner of the main icon for all MS Office files. They open perfectly well on the phone and a laptop running Windows 10 but not on my laptop running Windows 11.

I get an error message saying the program cant open it because the file is unsupported or may be corrupt.

Why the **** do they release an OS that doesn't work with their own programs??

Please help,

Thanks

Windows for home | Windows 11 | Files, folders, and storage

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  1. Anonymous
    2023-10-25T01:26:52+00:00

    I'm not sure what Dropbox did that it no longer auto starts, but I've had this same issue and am thrilled to know that's all that was wrong. I was panicking that all my older files were unavailable. They aren't. PHEW.

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  2. Anonymous
    2023-10-20T19:06:09+00:00

    interesting...i dragged the file to "recycle" and went to open it again and it was not there!! grrr

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  3. Anonymous
    2023-06-29T19:34:42+00:00

    Tom (and Penny) - You are life savers!!!!!!!!!! I had the same issue. All of my files (prior to a recent date) had the brown box. I was frantic! Doing what you said got rid of the brown boxes. You made my day!!!!!!!!

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  4. Anonymous
    2022-12-26T17:19:40+00:00

    Hello

    I have trouble accessing my folders and files because of that little brown file box icon on the bottom left corner on the majority of my stuff saved.

    I've tried the usual answers I found in the help support, and also have tried deleting them, which apparently I'm not allowed to do either??? Why would this even be changed to begin with is incomprehensible and ridiculous, without mentioning those forced updated that are not welcome/not needed in my case. I need advise on how to remove this block on MY property!

    any ''easy'' step to follow out there?

    thank you

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  5. Anonymous
    2022-08-21T22:12:33+00:00

    didn't work for me. Nor did the 'delete & restore' suggestion elsewhere.

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