Can't attach word document with Windows 10 home

Anonymous
2022-02-21T08:14:40+00:00

Today I was unable to attach a Word file to an email I wanted to send. I first tried through my Yahoo mail account. I didn't get an error message, the computer screen just got paler while the circular working icon was going. After waiting, I closed the program. After repeated attempts, I restarted my computer and had the same problem. I tried sending the Word file from my Gmail account and got the same problem.

The problem seems to be with just Word, as I had no problem attaching a PDF file.

I haven't made any recent changes and don't have any 3rd party virus protection. I tried the Microsoft trouble shooter with no result.

I have Windows 10 Home and use Chrome as my browser. I've had this configuration on my computer for over 2 years without a problem.

Windows for home | Windows 10 | Files, folders, and storage

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  1. Anonymous
    2022-02-22T11:39:39+00:00

    Try saving that document as a new file and put it in a different folder and try to attach it. It seems like there is an issue with some documents only.

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  2. Anonymous
    2022-02-22T12:03:06+00:00

    I tried that with no luck even though I put the saved as a new file doc in a "good" folder.

    I also tried creating new Word docs with just a few words. No luck with 3 different attempts putting them in "good" and "bad" folders.

    I've also noticed that some of the "good" folders contained a Word doc that I couldn't attach. I've checked and saw that Macros were not enabled on a sample of those. So I'm at a loss as to the cause of this.

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  3. Anonymous
    2022-02-22T12:06:38+00:00

    Can you try uninstalling the browser and installing it again, I did not want to do it but seems like we tried everything.

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  4. Anonymous
    2022-02-22T12:13:54+00:00

    I already tried using a different browser, Edge, from my Chrome browser. So wouldn't that rule out a browser issue?

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  5. Anonymous
    2022-02-22T12:14:52+00:00

    It would but still let's give it a try, uninstalling and reinstalling won't take much time.

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