Can't attach word document with Windows 10 home

Anonymous
2022-02-21T08:14:40+00:00

Today I was unable to attach a Word file to an email I wanted to send. I first tried through my Yahoo mail account. I didn't get an error message, the computer screen just got paler while the circular working icon was going. After waiting, I closed the program. After repeated attempts, I restarted my computer and had the same problem. I tried sending the Word file from my Gmail account and got the same problem.

The problem seems to be with just Word, as I had no problem attaching a PDF file.

I haven't made any recent changes and don't have any 3rd party virus protection. I tried the Microsoft trouble shooter with no result.

I have Windows 10 Home and use Chrome as my browser. I've had this configuration on my computer for over 2 years without a problem.

Windows for home | Windows 10 | Files, folders, and storage

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  1. Neil D 34,310 Reputation points Volunteer Moderator
    2022-02-25T11:30:17+00:00

    You links don't work for me, I don't know about the other user.

    Be sure the folders with the documents in are set to shared. (the message I get is that the file is no longer available)

    If you receive a document via email and want to edit it you should first save it to your computer. Then you can edit the document as required, you should be able to open a new email and attach that newly saved/edited document.

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  2. Anonymous
    2022-02-25T10:30:46+00:00

    Hi Bhavik,

    I've uploaded to Onedrive a Save As of one Word doc that I can attach and a Save As of a Word Doc that I can't attach.

    The links for the two are:

    I also found a temporary work around for creating new word docs. If I do a Save As from an attachable Word Doc I can use that to create a new attachable Word Doc even if I put it in a folder with unattachable docs.

    This also works if I paste in all the content from an unattachable Word doc to an attachable doc. So, I think the problem must be with the configuration of some of the Word docs. I checked and both the attachable and unattachable Word docs don't allow for Macros to be enabled.

    Thanks again for your help!

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  3. Anonymous
    2022-02-23T10:02:32+00:00

    Let me try attaching those docs from my end and see if that works and if that works then we will reset the Windows on your machine.

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  4. Anonymous
    2022-02-23T09:56:02+00:00

    I somehow disabled OneDrive shortly after I got my computer as I didn't want to use it. I'll see if I can get it working again.

    I also tried attaching Word Docs from a USB drive. I was able and unable to attach the same Word docs as from my internal hard drive.

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  5. Anonymous
    2022-02-23T09:37:10+00:00

    Can you share any of the Word Docs with me - if you're able to upload it to OneDrive and if those docs are not having any personal information?

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