Can't attach word document with Windows 10 home

Hi,

I did Method 1 & 2 again. This time Method 2 said everything was OK. After a restart the problem was still there.

If the fault is with Windows then why can it attach some Word docs and not others? Shouldn't there be a variable in the word doc that causes that?

I took a look at the info you gave to repair install windows with an in-place upgrade. It seems a bit complicated. For the ISO file I have an old CD drive that's temperamental. I'm concerned about something going wrong in the reinstall and not being able to use my computer.

If method 2 found a fault then run method 1 again just to be sure.

Personally I don't think repairing Office will make any difference, the fault is the way Windows 10 attaches the file (or tries to) and not the fact it is a doc. You are not using Office to send or attach the file to email.

You may have to repair install Windows 10

Repair Install Windows 10 with an In-place Upgrade | Tutorials (tenforums.com)

You will need an ISO image file for version 21H2, it can be downloaded from Download Windows 10 (microsoft.com) select Download tool now. Instructions are on the site to download the ISO image.

Once you have the image then mount it in File Explorer, select the new drive letters and run setup. Be sure it offers to keep everything if not cancel the process.

Hi,

I found that 21H2 hadn't been installed (I saw that in update settings). That's odd as I regularly update right after I get the sent requests. Problem still there after a restart.

I did the Troubleshooter Update. No problem found. Problem still there after restart.

I did the system file check in Method 1. The report for both scans was that everything was OK.

For Method 2, a corrupted file was found and corrected. I restarted and the problem was still there.

I agree that the next step is to try to repair or reinstall Office. Any tips for that? I guess I'll need to back up all my office Docs?

Thanks for all your help.

Oh okay - maybe that workaround tells that about something wrong on Microsoft Word, can you try repairing or reinstalling the Office on your machine?

So you are a little behind as the latest version is 21H2, you have the release from 2020. Do you have updates waiting in windows update or does View update history show failed updates.

Try running the windows update Troubleshooter using Settings > Update and security > Troubleshoot > Additional troubleshooters. Restart after the process is complete, no matter what the result. (using Start > Power > Restart)

You can also run system file checks

Method 1:

Run DISM tool and check the issue. Please follow these steps:

a. Press Windows + X keys and click command prompt (admin). Or PowerShell (Admin).

b. Type the following command in command prompt.

DISM.exe /Online /Cleanup-image /Scanhealth [press return]

let the scan run and then

DISM.exe /Online /Cleanup-image /Restorehealth [press return]

once the scan is complete then use method 2.

Method 2:

System file checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Run system file checker (SFC) and see if it helps. Please follow these steps:

a. Press Windows + X keys and click command prompt (admin). Or PowerShell (Admin).

b. Type the following command in command prompt.

sfc /scannow [press return]

After completing the scans restart using Start > Power > Restart.