Here is :
BSOD after trying to install a game from the Xbox application
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Anonymous
Hi there,
I made a quick search and I can tell other people around the world (I'm French) are having the same problem.
Happened first when I tried installing the Guardians of the galaxy game from the Gamepass section.
Precision : My games are stored on an internal SSD.
Had a first BSOD with the error code "Thread system exception not handled"
Went into safe boot trying to investigate this. Whocrashed showed it was related to the system driver "ftlmgr.exe"
I then uninstalled my anti-virus, as I read it was often related to this and rebooted.
BSOD again.
Went to safe boot again, running a sfc scannow and dsim => Got no effect.
So after an evening of self-infliged hairpulling, I dropped my PC at a professional's store.
The guy then told me my system SSD (not the one containing my games) was unstable, cloned the disk and installed a new one with a fresh Windows installation.
I happily brought my PC back home, trying to get my games detected by the Xbox App (without success BTW) and the same BSOD error code was back.
I went in safe boot again, with my internet connection off and it didn't crash before I reactivated it.
Looks like something's running globally because as I said, I found many recent threads about this exact problem
Does someone have any intel about it and/or a fix ?
Thanks in advance,
A desperate Geek.
Windows for home | Windows 10 | Performance and system failures
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69 answers
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Anonymous
2022-04-16T09:34:29+00:00 -
Anonymous
2022-04-16T16:05:10+00:00 I tested the .reg file in a Windows 11 installation and there does not appear to be any issue with the registry as the Gaming Services service starts without issue.
The "A device attached to the system is not functioning." message may indicate a network issue.
In the following topic the issue was stated to be ZoneAlarm so, again, try uninstalling ZoneAlarm:
If the issue persists consider a network reset:
Right-click Start > Settings > Network and internet > Advanced network settings > Network reset.
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Anonymous
2022-04-16T16:41:00+00:00 Uninstalled it and rebooted => The formerly faulty Gaming Services is running
I've then launched the Xbox App : no error banner. An update for Halo Infinite has installled and I'm currently downloading Forza Horizon 5
Thanks a lot for your support.
Do you think I'll be able to reinstall Zone Alarm without the problem coming back ? I really don't feel at ease with only the Windows Firewall
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Anonymous
2022-04-16T17:22:30+00:00 You're welcome. Glad it is working now.
You could try reinstalling ZoneAlarm and if the issue returns you could contact ZoneAlarm on the issue.
The issue may be network related or a conflict with Windows firewall if it is also running.
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Anonymous
2022-05-04T16:17:36+00:00 Sorry, I'm back. After solving a launching problem with Guardians of the galaxy using the regedit and components services, I'm stuck on this new one where Halo Infinite will return an error at 29-30% when updating (still the good old 0x8007001F error) and as this is the same object as in the one I solved, I assume this would be the cause :
https://1drv.ms/u/s!AsiypvbM7qRcgbFoCP38_LOWIg3oMg?e=2JcR9m
I can't find the reference object {37399C92-DC3F-4B55-AE5B-811EE82398AD} in the Components services :
https://1drv.ms/u/s!AsiypvbM7qRcgbFp6qGOxkD0Y_NDiQ?e=t4VfCP
Would you happen to know why ?