BSOD after trying to install a game from the Xbox application

Anonymous

Hi there,

I made a quick search and I can tell other people around the world (I'm French) are having the same problem.

Happened first when I tried installing the Guardians of the galaxy game from the Gamepass section.

Precision : My games are stored on an internal SSD.

Had a first BSOD with the error code "Thread system exception not handled"

Went into safe boot trying to investigate this. Whocrashed showed it was related to the system driver "ftlmgr.exe"

I then uninstalled my anti-virus, as I read it was often related to this and rebooted.

BSOD again.

Went to safe boot again, running a sfc scannow and dsim => Got no effect.

So after an evening of self-infliged hairpulling, I dropped my PC at a professional's store.

The guy then told me my system SSD (not the one containing my games) was unstable, cloned the disk and installed a new one with a fresh Windows installation.

I happily brought my PC back home, trying to get my games detected by the Xbox App (without success BTW) and the same BSOD error code was back.

I went in safe boot again, with my internet connection off and it didn't crash before I reactivated it.

Looks like something's running globally because as I said, I found many recent threads about this exact problem

Does someone have any intel about it and/or a fix ?

Thanks in advance,

A desperate Geek.

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69 answers

Anonymous

2022-03-24T16:05:31+00:00

See for yourself but it seems alright to me : https://1drv.ms/u/s!At8Onc28TXEmgyx7Z0K01ZLOtRJB?e=JSAxNk
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Anonymous

2022-03-24T01:42:04+00:00

If you go to the following registry key:

HKEY_CLASSES_ROOT\AppID{37399c92-dc3f-4b55-ae5b-811ee82398ad}

Right-click {37399c92-dc3f-4b55-ae5b-811ee82398ad} > Permissions

Click on "TrustedInstaller"

What are the permissions for "TrustedInstaller"?
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Anonymous

2022-03-23T15:51:23+00:00

I performed the modifications to the regedit "folder" named after the error you indicated. I then tried to go on and edit the launch and activation permissions of the AppServiceContainerBroker (which is the data showed by the Default key in the Registry Editor) in the Components Services but the all buttons in the window are greyed out.

Screenshot : https://1drv.ms/u/s!At8Onc28TXEmgyu0s-KuJNQg65mF?e=9w7rqy

Just in case, I launched a sfc /scannow and Dism /Online /Cleanup-Image /CheckHealth => No anomalies detected

Tried to update the Microsoft Store again, still stuck at 95% (in the notifications)
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Anonymous

2022-03-22T22:09:48+00:00

Try the following link :

https://www.tenforums.com/performance-maintenance/102665-event-id-10016-clsid-appid.html#post1271001

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Another possibility to fix the issue may be a in-place upgrade (repair installation of Windows 10).

Another possibility is upgrading to Windows 11.
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Anonymous

2022-03-22T20:59:59+00:00

The troubleshooting from your link coulnd't find any issue (no option related to the Microsoft Store or the gaming services).

Could you guide me through with the Component Services tool ? I took a look but don't know what to do exactly.
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