BSOD after trying to install a game from the Xbox application

Anonymous
2022-03-17T22:09:36+00:00

Hi there,

I made a quick search and I can tell other people around the world (I'm French) are having the same problem.

Happened first when I tried installing the Guardians of the galaxy game from the Gamepass section.

Precision : My games are stored on an internal SSD.

Had a first BSOD with the error code "Thread system exception not handled"

Went into safe boot trying to investigate this. Whocrashed showed it was related to the system driver "ftlmgr.exe"

I then uninstalled my anti-virus, as I read it was often related to this and rebooted.

BSOD again.

Went to safe boot again, running a sfc scannow and dsim => Got no effect.

So after an evening of self-infliged hairpulling, I dropped my PC at a professional's store.

The guy then told me my system SSD (not the one containing my games) was unstable, cloned the disk and installed a new one with a fresh Windows installation.

I happily brought my PC back home, trying to get my games detected by the Xbox App (without success BTW) and the same BSOD error code was back.

I went in safe boot again, with my internet connection off and it didn't crash before I reactivated it.

Looks like something's running globally because as I said, I found many recent threads about this exact problem

Does someone have any intel about it and/or a fix ?

Thanks in advance,

A desperate Geek.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2022-03-19T00:04:58+00:00

    As I said, I already tried unistalling Avira and the same BSOD with the same error code occured, except it was only ftlmgr.exe the cause of the crash.

    Plus, as it is a fresh Windows installation, I had to reinstall Avira so it definitely was the latest version already.

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  2. Anonymous
    2022-03-18T23:27:00+00:00

    The driver that appears to cause the crash is the avgntflt.sys :

    *** WARNING: Unable to verify timestamp for avgntflt.sys

    The avgntflt.sys appears to be an Avira driver so try uninstalling Avira and use Windows built-in antivirus and firewall.

    Afterwards you could try reinstalling Avira using the latest version.

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  3. Anonymous
    2022-03-18T17:37:31+00:00

    Created a folder with the 4 mimidump files I have :

    Link : https://1drv.ms/u/s!AsiypvbM7qRcgbFOG-2WhJLi0KZLPA?e=ZBDkYP

    It seems I can't get Whocrashed to analyze them though.

    Thanks in advance.

    Edit : Got BlueScreenView and here's the result : https://ibb.co/wK544Z3

    I already tried uninstalling any antivirus before the PC store guy intervened so it's not the solution.

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  4. Anonymous
    2022-03-17T23:44:52+00:00

    Hi,

    It may help to look at the minidump files from the blue screen crashes.

    Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via a public folder on OneDrive or similar site.

    Here's a link on using OneDrive:

    http://windows.microsoft.com/en-ca/onedrive/sha...

    If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop.

    Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

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