BSOD after trying to install a game from the Xbox application

Anonymous

Hi there,

I made a quick search and I can tell other people around the world (I'm French) are having the same problem.

Happened first when I tried installing the Guardians of the galaxy game from the Gamepass section.

Precision : My games are stored on an internal SSD.

Had a first BSOD with the error code "Thread system exception not handled"

Went into safe boot trying to investigate this. Whocrashed showed it was related to the system driver "ftlmgr.exe"

I then uninstalled my anti-virus, as I read it was often related to this and rebooted.

BSOD again.

Went to safe boot again, running a sfc scannow and dsim => Got no effect.

So after an evening of self-infliged hairpulling, I dropped my PC at a professional's store.

The guy then told me my system SSD (not the one containing my games) was unstable, cloned the disk and installed a new one with a fresh Windows installation.

I happily brought my PC back home, trying to get my games detected by the Xbox App (without success BTW) and the same BSOD error code was back.

I went in safe boot again, with my internet connection off and it didn't crash before I reactivated it.

Looks like something's running globally because as I said, I found many recent threads about this exact problem

Does someone have any intel about it and/or a fix ?

Thanks in advance,

A desperate Geek.

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69 answers

Anonymous

2022-03-20T13:39:05+00:00

Can you open the Microsoft Store > Library > Get updates

Anything showing up related to gaming?
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Anonymous

2022-03-19T17:38:33+00:00

Ok, so, I've been able to play Halo Infinite normally but now I'm encountering the error 0x8007001f when trying to install Guardians of the Galaxy.

I've tried the fix that usually works but I saw no disk appearing in the device manager nor the disk management console.

I then installed the 21H2 update and rebooted but same error.

Cancelling the installation and retrying it showed no improvement.

Any clue on this one ?
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Anonymous

2022-03-19T11:45:02+00:00

You're welcome for the help.

It may be a good time to install 21H2.
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Anonymous

2022-03-19T11:24:06+00:00

Uninstalled Avira followed by a reboot and, surprisingly, so far so good. I am now updating some drivers

I've been able to log in to the Microsoft Store as well as the Xbox app and even reinstall Halo Infinite (I miss this big boi so much).

I wonder if I should install the Windows 21H2 update. What do you think ?

Anyway, I'll try playing during the day, hoping I'm now out of the woods.

I'll try and keep you posted.

Thanks for your help.
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Anonymous

2022-03-19T01:09:45+00:00

Can you uninstall Avira again to remove the Avira drivers from the crash and in case uninstalling Avira may leave an Avira driver behind.

Then, when the crash can you also provide the following file which has more information on the crash:

C:\Windows\MEMORY.DMP

The memory.dmp file will be quite large, you could zip and compress the memory.dmp file with a third party application such as 7-Zip.

The xvdd.sys appears to be involved in the crash and looking at a dump file with the Avira drivers removed may shed more light on this.

The xvdd.sys is a Microsoft Game Services driver (Microsoft Gaming Filesystem Driver) which may explain the reference to the fltmgr.sys.
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