BSOD after trying to install a game from the Xbox application

Anonymous
2022-03-17T22:09:36+00:00

Hi there,

I made a quick search and I can tell other people around the world (I'm French) are having the same problem.

Happened first when I tried installing the Guardians of the galaxy game from the Gamepass section.

Precision : My games are stored on an internal SSD.

Had a first BSOD with the error code "Thread system exception not handled"

Went into safe boot trying to investigate this. Whocrashed showed it was related to the system driver "ftlmgr.exe"

I then uninstalled my anti-virus, as I read it was often related to this and rebooted.

BSOD again.

Went to safe boot again, running a sfc scannow and dsim => Got no effect.

So after an evening of self-infliged hairpulling, I dropped my PC at a professional's store.

The guy then told me my system SSD (not the one containing my games) was unstable, cloned the disk and installed a new one with a fresh Windows installation.

I happily brought my PC back home, trying to get my games detected by the Xbox App (without success BTW) and the same BSOD error code was back.

I went in safe boot again, with my internet connection off and it didn't crash before I reactivated it.

Looks like something's running globally because as I said, I found many recent threads about this exact problem

Does someone have any intel about it and/or a fix ?

Thanks in advance,

A desperate Geek.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2022-03-20T18:57:54+00:00

    I haven't been able to reproduce the error message but after updating my Bluetooth driver and rebooting, the Microsoft Store tile appeared normal.

    It opened up properly BUT I now cannot install an update (for the Microsoft Store) : I performed a wsreset which helped installing a first update but it seems there is another one pending with the error code 0x80073D02 (saying it cannot be updated while open, although the app closes and reopen).

    Repair, restore and wsreset don't help. What else please ?

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  2. Anonymous
    2022-03-20T17:10:06+00:00

    What is the exact message you get concerning the process Start Menu Experience was running?

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  3. Anonymous
    2022-03-20T16:26:15+00:00

    Must be this one or equivalent :

    Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

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  4. Anonymous
    2022-03-20T15:50:19+00:00

    What Powershell command did you use?

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  5. Anonymous
    2022-03-20T15:01:57+00:00

    The Microsoft store won't open and there's an exclamation mark on its Start Menu tile.

    I tried repairing, restoring, reinstalling it. Nothing worked and I haven't been able to execute a PowerShell command that is known to fix this kind of problem because the process Start Menu Experience was running.

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