BSOD after trying to install a game from the Xbox application

Anonymous
2022-03-17T22:09:36+00:00

Hi there,

I made a quick search and I can tell other people around the world (I'm French) are having the same problem.

Happened first when I tried installing the Guardians of the galaxy game from the Gamepass section.

Precision : My games are stored on an internal SSD.

Had a first BSOD with the error code "Thread system exception not handled"

Went into safe boot trying to investigate this. Whocrashed showed it was related to the system driver "ftlmgr.exe"

I then uninstalled my anti-virus, as I read it was often related to this and rebooted.

BSOD again.

Went to safe boot again, running a sfc scannow and dsim => Got no effect.

So after an evening of self-infliged hairpulling, I dropped my PC at a professional's store.

The guy then told me my system SSD (not the one containing my games) was unstable, cloned the disk and installed a new one with a fresh Windows installation.

I happily brought my PC back home, trying to get my games detected by the Xbox App (without success BTW) and the same BSOD error code was back.

I went in safe boot again, with my internet connection off and it didn't crash before I reactivated it.

Looks like something's running globally because as I said, I found many recent threads about this exact problem

Does someone have any intel about it and/or a fix ?

Thanks in advance,

A desperate Geek.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2022-04-16T01:51:05+00:00

    In the registry, I noticed the key ObjectName is different

    For GamingServicesNet, it's "NT AUTHORITY\LocalService" while it is "LocalSystem"for GamingServices

    That should be OK and appears to be the default.

    Can you do the following:

    Go to the following registry key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GamingServices

    Right-click GamingServices > Export and export as a .reg file

    Then upload the .reg file to a post in this thread.

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  2. Anonymous
    2022-04-16T00:10:46+00:00

    It exists : https://1drv.ms/u/s!AsiypvbM7qRcgbFm7Gx2vPKY47CRhQ?e=TguJpm

    Precision : There are 2 Gaming Services in Services.msc :=>Gaming Services and Gaming ServicesNet

    Gaming ServicesNet is working well while Gaming Services won't start

    In the registry, I noticed the key ObjectName is different

    For GamingServicesNet, it's "NT AUTHORITY\LocalService" while it is "LocalSystem"for GamingServices

    Does that help ?

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  3. Anonymous
    2022-04-15T22:57:56+00:00

    Can you check if the following registry key exists:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GamingServices

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  4. Anonymous
    2022-04-14T14:51:27+00:00

    I indeed performed the actions many times but for you, I'll do it again.

    Just finished the last reboot and it didn't have any effect.

    May it be related to a problem similar to the one in this thread ? :

    https://answers.microsoft.com/en-us/windows/forum/all/event-log-wont-start-error-31-a-device-attached-to/3e606658-b718-4c21-bb04-aafc686804aa

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  5. Anonymous
    2022-04-14T14:02:09+00:00

    I indeed already performed the actions many times but for you, I'lldo it once more.

    Just finished the last reboot and it didn't change a thing.

    Could it eventually be fixed with a solution based on this thread ( quite old but Windows still works the same way) ? :

    https://answers.microsoft.com/en-us/windows/forum/all/event-log-wont-start-error-31-a-device-attached-to/3e606658-b718-4c21-bb04-aafc686804aa

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