Intel(R) Wi-Fi 6 AX201 160 MHz showing code 10 and code 43

GF65 Thin No Bluetooth or Wifi Adapter (Fix)

Hi Everyone,

About 5 days ago I woke up and my GF65 did not have a Bluetooth or Wi-Fi option. I first notice bc my Bluetooth mouse wasn't working. In device manager, the Bluetooth tab had disappeared and my Wi-Fi adapter had a yellow triangle next to it. I tried updating the driver, rolling back the driver(option was not there), I deleted and downloaded a new driver from MSI website, googled(searched through forums) and watched a ton of YouTube videos. Nothing was fixing my issue then it occurred to me to go on MSI customer support to seek an answer.

In the chat the agent told me to:

1. Power off
2. Unplug my charger
3. Turn the laptop over(upside down)
4. I had to locate a small pin sized hole on the middle right next to one of the screw holes.
5. Use a paperclip to press the button and hold for 40 seconds.
6. Power on
7. Reconnect Charger

Once powered on, I went to device manager and saw the Bluetooth tab(option) again. Then I switched my mouse from 2.4 back to Bluetooth.

Still no change with the Wi-Fi as the yellow triangle was still there. So I disabled, then re-enabled. Poof, everything was back to normal.

Edit: He told me I was discharging the battery and re-detecting the devices on the unit with the steps above.

(keep your wifi password with you for this method)

If the problem persists after the restart, open the CMD Prompt as an administrator and type the following commands:

netcfg -d

Then open the device manager, you want to check for the 'Network Adapter' in the list, if it is not there that is a good sign. You then want to left-click then select 'Scan for hardware changes'. Hopefully that fixes it for you.

Sincerely,
Jett Goldie

thank you so much!! i have the same msi gf65 thin and nowadays its really hard to find someone who has the same model, and also struggles with the same problem. your solution really helped me a lot thanks so much!!

Good Day Samuel,

My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

Here's the steps you can try.

-Press Windows key + X
-Go to Settings
-Click Update and Security
-Click Troubleshooter then Additional troubleshooter.
-Look for Internet Connection and run the troubleshooter.

Once done proceed with these steps.
-Press Windows key + X
-Go to Device Manager
-Expand the Network Adapters
-Look for the Wireless driver that was installed
-Right click and Update
-Look for "Browse my computer for driver
-Let me pick drivers available drivers
-Choose an old driver and use it.

Reset Network Settings
Open Settings.
Click on Network & Internet.
Click on Status.
Under the "Change your network settings" section, click the Network reset option.
Click the Reset now button.
Click the Yes button.

-Click Start, type CMD and run as administrator
-Copy and paste each of the commands below and hit enter.

netsh int ip reset

netsh advfirewall reset

netsh winsock reset

ipconfig /flushdns

ipconfig /release

ipconfig /renew

Once you entered all those commands restart your computer and try to connect.

If issue persist, let's download the updated driver
What is the exact model of your computer?

To check the system model proceed with these steps.
-Press Windows key + R
-Type msinfo32 and hit enter.
-Look for the System Model and manufacturer post it here.

If you are using a custom built pc look for Baseboard version and Baseboard product and post it here.

I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.

Sincerely,
Carlo T.

HP Spectre x360 Convertible 15teeb000

Had the same problem on my laptop.

Open Setting>Device manager

Expand "Network adapters"

Choose "Intel(R) Wi-Fi AX201 160MHz" and open properties.

Go to "Driver"

Choose to "Roll Back Driver".

Worked for me!