Help reading a Dump file

Anonymous
2021-09-04T23:01:58+00:00

My Pc has a new found power loss issue during gaming it simply loses power and there are little to no error logs. I have logs about Drivers failing on every startup that I dont believe are related, and after I reboot from a crash I see error 41 Kernal Power, And Error 6008, Unexpected shutdown. However recently there was a shutdown wherre the top 1/4th of my display showed a BSOD error and created a dump file, which Im hoping will shed some light on my problem, but Im not sure how to open or read it.

(I suspect my issue is the PSU Voltage is lower than it should be which would be upsetting, its a brand new Revolt-X and I already just spent 3 months waiting on Powercolor to replace my Gpu, but my Psu was probably damaged at the same point)

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-09-10T20:15:22+00:00

    I doubt the problem is either of these, my Psu is only a few month old, 1000w Revolt-x by phanteks and im able to close steam, open the Gog client, and game there for hours on end without an issue. Cyberpunk, on the highest settings I can manage while still getting 60Fps, making it a point to watch if my Gpu use is low so that I have more headroom to turn things up. My 6900XT is at full usage and no issues, meanwhile with steam in the background I crash simply browsing the web. I believe my power failure is caused by software and not my Psu as it CAN be ran perfectly fine, and thats not tooo farfetched considering the absurd software problems Iv had.

    I have numerous Driver and software errors. If the issue was power, wouldnt notices of that be more prevalent in event logs or dump files? Rather than listing me various Image_names such as "ene.sys" "AMDryzenmasterdriver.sys" and after deleting those files, my new dump logs show "win32k.sys" and "Steam.exe" HOWEVER I am going to be borrowing my best friends multimeter tonight and at the very least I know how to check that my 12v rail is outputting at 12v

    I havent been able to find info on the Failure bucket codes, perhaps those cite power issues and I didnt realize after all, not knowing how to check failure bucket codes means I only have the subject and not the verb, missing context like I have one word out of a complete sentence and dont know the real cause and effect im trying to diagnose.

    Here are all of the logs iv uploaded thus far, I believe my last run of Driver verifier was on the 8th, as it was described to me in the bottom most link. Along with other logs I have available since the 8th and just uploaded. Sorting by name should put them in order, some of the logs on the 8th and before that will have different information because I had deleted some of the drivers cited as the Image_Name to trouble shoot, and then had the same crash behaviors with different softwares or programs cited as the Image_Name, which may be helpful to know

    Link to my Dump files: https://1drv.ms/u/s!AoMx1wrzNVdRiQ0iyGlVsmdu2qie?e=Uf9pvi

    The Driver Verifier settings linked to me by the last person I spoke to:

    https://answers.microsoft.com/en-us/windows/forum/windows\_10-update/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983?auth=1

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  2. Igor Leyko 112.4K Reputation points Independent Advisor
    2021-09-09T19:35:04+00:00

    Hi,

    My name is Igor, I have 12 Microsoft MVP awards. It's a pleasure for me to help others and I'll do all my best to help you. I'm sorry you have a problems.

    Did you turn off PC forcibly by holding power button pressed? If not, Kernel-Power 41 (63) error mostly means the problem with power supplying. Can you replace power supply unit for checking? It may mean problems with power management in BIOS or motherboard too.

    And you may try to turn off all CPU power saving modes in BIOS (different C states) to check if the problem is in motherboard.

    See some details at https://docs.microsoft.com/en-us/windows/client...

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  3. Anonymous
    2021-09-08T18:23:33+00:00

    The problem doesnt occur if I dont open the Steam game client. Im going to reinstall it and see if that allows me to game crash free.

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  4. Anonymous
    2021-09-08T14:38:08+00:00

    No, Steam client doesn't use ene.sys.

    As far as i know, ene.sys driver is a component of Gskill Trident Z Lighting Control.

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  5. Anonymous
    2021-09-08T13:21:29+00:00

    I had another log cite Steam client as the Image_Name. I was able to play a game from the Gog store for hours, playing with all kinds fo settings, enabling raytracing, playing it 4k or 2160p, switching settings back and fourth, and wasnt able to reproduce the crash, then after exiting it and the Gog client and opening steam, Path of Exile, a much less graphically demanding game, crashed within minutes. Nearly immediately upon beginning to play. I think this probably says alot about my problem. Until recently my steam client had been loading on startup and could have been the cause of my system crashing even while only using my browser. One simple but important question here, Does Steam Client use the ene.sys File for anything?

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