Windows 10 cannot read the installation media USB

Anonymous
2021-09-24T11:46:06+00:00

The PC : Desktop, Windows 10 home 64b. 20H2

Issues : Does not boot into Windows

Boot issues one after another since 20H2 update, such as

mouse lock up or disappear after booting into Windows

crash 20~30 minutes after booting into Windows

BSOD saying not properly started . . .

stuck at OEM's logo, simply dead

Installation media USB is created, but the system cannot read the USB.

The PC stays dead at the manufacturer's logo of the boot process. Dead.

What to do now?

Thank.

Chuenmon

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-09-27T17:38:38+00:00

    Hi,

    If the HDD or SSD is malfunctioning it can confuse the Bios to the point it freezes..

    Since you have already removed the battery and SSD with no change there is obviously a hardware problem somewhere..

    The only thing else I can suggest at this point would be to remove everything removable and maybe try a different try a different keyboard and\or mouse..

    Another thing to try would be to reseat the memory.. Taking it out, cleaning the contacts, and putting it back in might be the best step, but simply wiggling it around in it's slot could help as well.. If you have more than one memory module, you could try removing one and see what happens..

    A very unlikely issue is that maybe the CPU and\or System fans have a problem and the machine refuses to do anything to protect itself.. If this were the case, I would think you would at least get a message of some kind indicating this..

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  2. Anonymous
    2021-09-27T14:54:39+00:00

    Got it, so I'm sorry, because I remember reading something related that you said you did 8 years ago, I must have gotten confused.

    Anyway, take it to a specialized technical assistance, as we don't have much to do since the system won't start.

    -If our conversation was helpful in any way, please consider marking as replied to help other users, or leave more details.

    Yours sincerely,

    Claudeir

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  3. Anonymous
    2021-09-27T13:58:41+00:00

    Yeah. Thanks.

    Thank you for you have already helped me a lot.

    Chuenmon

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  4. Anonymous
    2021-09-27T13:55:24+00:00

    Hi, Claudeir.

    Thank you.

    No, the product is not 8 years old. It was manufactured in 2015 & I bought to in early 2016.

    My first reaction to the problem was to send it to Acer, the manufacturer. But they refused by the reason that the product was old & they had no parts in stock to use for the repare.

    Appreciate your advice.

    Chuenmon

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  5. Anonymous
    2021-09-27T11:59:53+00:00

    Nothing, take it to a professional pr buy a new computer.

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