KB5005565 - Issue accessing Shared Printer

Anonymous
2021-09-16T06:10:47+00:00

One of the systems(Windows 10 Pro - 21H1) in domain had a shared printer (Epson LX-350) which was inaccessible over the network, print works locally without an Issue.

Print was fired from the network system but ends without an error, one of the error logs in administrative Events suggested error 372 and so followed every step as suggested for “PrintNightmare” but unfortunate nothing worked positive. Tried removing the printer from the network desktop and tried to add the shared printer. Now it wass understood that the issue is something restricting the shared printer to be accessed thru any version of Operating System (Tried with another Win 10 & Win 7 Sp1).

Uninstalled KB505565 and was accessible, What is the technical reason and any work around?

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-09-21T14:48:34+00:00

    There is definitely an issue with the update. I have had to uninstall the recent update on 8 Desktops to allow them to access network printing.

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  2. Anonymous
    2021-09-20T14:20:57+00:00

    Shared Workgroup printers have stopped working as well. Removing this update (KB5005565) corrects the problem. Is there a way to hide this update or is there a fix in the works?

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  3. Anonymous
    2021-09-17T18:06:30+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand that one of the user is facing issues when printing through network printer after installing the KB5005565 update.

    Based on my research, currently there are no known issues with the update.

    However, since the issue is happening on a Domain Environment, we do have a dedicated forum where you should find support. I would suggest you to post your query on Windows on Q&A, where we have support professionals with expertise to assist you with your query.

    Regards,

    Prakhar Khare

    Microsoft Community – Moderator

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