Logitech Camera Can't Install

Anonymous
2021-05-09T02:09:30+00:00

Hi, I purchased a Microsoft Surface Laptop 4, and can't install either of my Logitech Webcams.  When I plug in the C910, it installs with an Exclamation point next to it.  When I plug in another one, it comes up with installing the Webcam Pro 9000 and the exclamation point.  I have tried to uninstall, install, reboot, multiple things, and I keep coming back to the same problem.  I can't find any drivers to install on the logitech website.  

I have looked at multiple threads on this site and tried several things and failed.  Any ideas?

Thanks,

Mitchell

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-05-14T04:40:53+00:00

    Now this is getting odd, when I booted in safe mode, and then tried to cut the driver and move it, I got an error like this one:

    When I rebooted, it was still there.  when I checked, the incompatable drivers are listed as still being there.

    Could this directory be some type of alias directory?  I tried to search the registry for one of the drivers and found the 3 of them in the registry.  See below.  What do you think?

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  2. Anonymous
    2021-05-14T04:50:03+00:00

    You highlighted the one above.

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  3. Anonymous
    2021-05-14T04:57:41+00:00

    Yes...it is one of the ones that appear to be problematic.  Are you picking up where Auggie was?

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  4. Anonymous
    2021-05-14T09:49:15+00:00

    Can you move the drivers in Normal Mode?

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  5. Anonymous
    2021-05-14T17:52:41+00:00

    Hi Auggy,

    I can't move them in Normal mode either.  It is possible that since they are listed in the registry,  they can't be moved?  Or is the registry just a reflection of what is on the hard drive, independent of whether they are being used or not?

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