Logitech Camera Can't Install

Anonymous
2021-05-09T02:09:30+00:00

Hi, I purchased a Microsoft Surface Laptop 4, and can't install either of my Logitech Webcams.  When I plug in the C910, it installs with an Exclamation point next to it.  When I plug in another one, it comes up with installing the Webcam Pro 9000 and the exclamation point.  I have tried to uninstall, install, reboot, multiple things, and I keep coming back to the same problem.  I can't find any drivers to install on the logitech website.  

I have looked at multiple threads on this site and tried several things and failed.  Any ideas?

Thanks,

Mitchell

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-05-12T15:14:26+00:00

    In the Device Manager do you have a category called "Cameras".

    If so if you expand "Cameras" is there a "USB Video Device" ?

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  2. Anonymous
    2021-05-13T01:27:42+00:00

    Yes, that is all tucked in.  See below, and under each picture, I have some text for you.

    The problem is that I can't turn on the memory integrity because it says that I have the logitech drivers in the list I provided in the last reply.  So I turned on the ability to see hidden drivers and opened  every device manager section looking for logitech drivers, and the only one I could find was the one for the MS Surface Dock:

    Therefore, is it possible that this driver is causing problems?  I don't think so, since here is what I found for that one:

    So there appears to be some Logitech drivers lurking somewhere.

    I don't know how to find them.

    Mitchell

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  3. Anonymous
    2021-05-13T02:24:39+00:00

    Can you do the following:

    Windows Key + R > type msinfo32 in the "Open" box > OK

    Expand Software Environment and click on System Drivers > File > Export

    Can you provide the exported text file via a public folder on OneDrive or similar site.

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  4. Anonymous
    2021-05-13T03:33:24+00:00

    Hi Auggy,

    I didn't realize I could this this...I see the 2 logitech drivers.  Let me know if you want me to delete them. https://1drv.ms/t/s!AlibfG954f84gasDqSug1hxyhwN8vA?e=Ol4DFF

    Thanks,

    Mitchell

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  5. Anonymous
    2021-05-13T04:56:25+00:00

    Hi Auggie,

    Here is a new link.  I deleted the other file.  Sorry.

    https://1drv.ms/t/s!AlibfG954f84gasE2Lw9Us83_wPVbA?e=oWvRxv

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