Logitech Camera Can't Install

Anonymous
2021-05-09T02:09:30+00:00

Hi, I purchased a Microsoft Surface Laptop 4, and can't install either of my Logitech Webcams.  When I plug in the C910, it installs with an Exclamation point next to it.  When I plug in another one, it comes up with installing the Webcam Pro 9000 and the exclamation point.  I have tried to uninstall, install, reboot, multiple things, and I keep coming back to the same problem.  I can't find any drivers to install on the logitech website.  

I have looked at multiple threads on this site and tried several things and failed.  Any ideas?

Thanks,

Mitchell

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-05-09T02:11:32+00:00

    Have you gone to Device Manager and checked if you need to enter a driver?

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  2. Rodrigo Queiroz 78,705 Reputation points Independent Advisor
    2021-05-09T03:29:01+00:00

    Hi M,

    I'm Rodrigo, Independent Advisor and I will help you.

    Try installing the driver from the link below

    Logitech does not provide drivers on their website, only the new webcam software for its webcams.

    https://drive.google.com/file/d/17FnAZrc5CGB3BG...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  3. Anonymous
    2021-05-10T21:48:44+00:00

    Hi Rodrigo,

    I tried that approach, and it didn't work.  When I used the software, I still get the error "Windows found drivers for your device but encountered an error while attempting to install them...Windows cannot load the device driver for this hardware.  The driver may be corrupted or missing (Code 39)."  I wonder if this is a problem with the Surface?

    LMK if you have any other ideas.

    Thanks,

    MItchell

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  4. Rodrigo Queiroz 78,705 Reputation points Independent Advisor
    2021-05-11T00:28:17+00:00

    I'm sad that it did not work for you Mitchell, maybe someone else has some idea to help you with this

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  5. Anonymous
    2021-05-11T00:44:09+00:00

    Thanks Rodrigo.  There is a posting in reply to my inquiry on the logitech board that says: 

    Hi Mitchell,

    It seems that the webcam isn't compatible with Microsoft Surface RT. The UVC video features required for Logitech webcams aren't available for this platform.

    To know more please refer to the below FAQ link and let us know if it helps: https://support.logi.com/hc/articles/360025336453--FAQ-HD-Pro-Webcam-C910

    Do you know what the RT means?  If this is the case, is there somewhere I can find out what Webcams are compatable with the Surface, as I really need to use an external webcam on my external monitor that I have attached to the Surface.

    Thanks,

    Mitchell

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