Logitech Camera Can't Install

Anonymous

Hi, I purchased a Microsoft Surface Laptop 4, and can't install either of my Logitech Webcams. When I plug in the C910, it installs with an Exclamation point next to it. When I plug in another one, it comes up with installing the Webcam Pro 9000 and the exclamation point. I have tried to uninstall, install, reboot, multiple things, and I keep coming back to the same problem. I can't find any drivers to install on the logitech website.

I have looked at multiple threads on this site and tried several things and failed. Any ideas?

Thanks,

Mitchell

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53 answers

Anonymous

2021-05-11T23:25:57+00:00

Hi,

What device is giving the "Code 39" in the Device Manager?

Also, have you enabled "Memory Integrity" under "Core isolation" under "Device security" in "Windows Security"?
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Anonymous

2021-05-11T22:29:44+00:00

Thanks!
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Rodrigo Queiroz 78,705 Reputation points Independent Advisor

2021-05-11T22:12:55+00:00

All should work with your device
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Anonymous

2021-05-11T21:28:52+00:00

Thanks for the big effort Rodrigo. I'll wait to see if anyone has other ideas.

In the meantime, I might consider another webcam. Is there a list of ones that work well with the Surface, or should they all work?

Thanks,

Mitchell
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Rodrigo Queiroz 78,705 Reputation points Independent Advisor

2021-05-11T20:07:35+00:00

I run out of ideas, maybe someone else can help you with this, you already gave enough information to anyone understand your issue.
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