Logitech Camera Can't Install

Anonymous
2021-05-09T02:09:30+00:00

Hi, I purchased a Microsoft Surface Laptop 4, and can't install either of my Logitech Webcams.  When I plug in the C910, it installs with an Exclamation point next to it.  When I plug in another one, it comes up with installing the Webcam Pro 9000 and the exclamation point.  I have tried to uninstall, install, reboot, multiple things, and I keep coming back to the same problem.  I can't find any drivers to install on the logitech website.  

I have looked at multiple threads on this site and tried several things and failed.  Any ideas?

Thanks,

Mitchell

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-05-12T02:44:34+00:00

    Hi Auggy,

    Thanks for this.  Here is another copy of the post from the problem I am having.  Any advice is appreciated.  It is a bit different from the last one...it seems to install a drive with the exclamation point in different locations, depending which driver that I just removed, because of an exclamation point.  I checked another computer, and it appears that the location  is under imaging devices.  Thanks,

    Mitchell

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  2. Anonymous
    2021-05-11T23:25:57+00:00

    Hi,

    What device is giving the "Code 39" in the Device Manager?

    Also, have you enabled "Memory Integrity" under "Core isolation" under "Device security" in "Windows Security"?

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  3. Anonymous
    2021-05-11T22:29:44+00:00

    Thanks!

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  4. Rodrigo Queiroz 78,705 Reputation points Independent Advisor
    2021-05-11T22:12:55+00:00

    All should work with your device

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  5. Anonymous
    2021-05-11T21:28:52+00:00

    Thanks for the big effort Rodrigo.  I'll wait to see if anyone has other ideas.

    In the meantime, I might consider another webcam.  Is there a list of ones that work well with the Surface, or should they all work?

    Thanks,

    Mitchell

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