This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello Everyone,
I have Asus TUF F15, and my DTS:X Ultra keeps showing :
"Please connect external speakers to use DTS audio controls.
Please connect a Headphone to use DTS audio controls"
I have tried mostly method available online but noting seems to be working for me, So finally I reinstalled the windows and DTS:X started working but after a day same thing started happening again. I have latest Windows 10 Home and Latest Drivers. Rolling back driver doesn't work too.
If any one have solution then please share.
Thank you
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
After trying so hard, doing so many parlor tricks one after another I quite. Nothing solves this problem. So ditch windows 10. And go for windows 11. Then right click on dts x ultra and scroll and press repair. Then restart and you are ready to enjoy high quality sound. To me hi res sound is needed to hear enemy footstep in game.
Hi! Thank you for your reply.
How did you download and install Windows 11? Is Windows 11 already available in your country, or did you just manually download it from their site?
Unfortunately, in our country (Philippines), Windows 11 has not yet been made available, and I'm thinking about whether to download it manually instead. But what I fear is that it will have adverse effects on my computer, considering the fact that Microsoft has not yet made available such version in our country. Will it not? I would like to hear all your thoughts. Thank you in advance!
To be blunt it wasn't going well in windows 11 either. Sound wasn't good. I don't know what is happening. i don't think it is wort it to upgrade to windows 11.
UPDATE: I do not know if this is just temporary, but I may have seemed to fix the issue on my DTS: Ultra app.
What I did before my DTS: Ultra app worked was to download and install the following updates that were due on my PC, namely: 1) Windows 10, version 21H1; 2) NVIDIA GeForce Game Ready Driver Version No. 496.13; and 3) AMD Driver Update No. 21.8.2. Note: I downloaded and installed everything simultaneously before restarting.
What really fixed the issue, I think, was the installing of the Windows 10, version 21H1. I believe this update has been made available to Windows PCs since May 2021. It's just that I only installed this update today because I thought that it was not necessary for my PC, being considered by Windows itself as an "optional update" only. But hey, look where it got me.
For those who still have this kind of problem, and who prefer not to install Windows 11 yet, try downloading and installing the Windows 10, version 21H1 update. It's safe, and so far, will not give your PC complicated bugs (based on my research). As for the 2 other drivers (NVIDIA and AMD), I think these driver updates are irrelevant in fixing the issue on my DTS: Ultra app since these driver updates pertain to the graphics card of my PC.
So, that is all folks. I hope this helps everyone who may have not have fixed yet the issue on their DTS: Ultra app despite having successfully downloaded and installed the "DTS APO4x" and "DTS APO4x Service" drivers. Also, I would like to thank everyone here who took the time to help the people who are having these kinds of problems, including me.
Have to Update Nvidia driver GForce Game Ready to 496.13. It helped in my case.
