DTS:X Ultra Not working

Anonymous
2021-04-05T05:56:31+00:00

Hello Everyone,

I have Asus TUF F15, and my DTS:X Ultra keeps showing :

"Please connect external speakers to use DTS audio controls.

Please connect a Headphone to use DTS audio controls"

I have tried mostly method available online but noting seems to be working for me, So finally I reinstalled the windows and DTS:X started working but after a day same thing started happening again. I have latest Windows 10 Home and Latest Drivers. Rolling back driver doesn't work too.

If any one have solution then please share.

Thank you

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-05-23T12:52:03+00:00

    Hello,

    I have the same issue previously, i done whatever i can such as uninstalled and reinstalled the app and the driver.

    Besides that, i tried removed KB5001391 but still it could not solve the problem.

    Right now, there is no real solution, some users are lucky to get the DTS app working again.

    What i had done is i factory reset the laptop once and then the DTS app worked until now even I updated till Windows 10 (20H2).

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  2. Anonymous
    2021-05-23T08:41:38+00:00

    Hey,
    Earlier I had KB5001391 installed, and my DTS :X Ultra app was not working. So I reset my Windows  using the cloud install option, but unfortunately the DTS app is still not working. I thought may be the mentioned KB was causing the issue, so I tried uninstalling it using command wusa /uninstall /KB:5001391 but it says the mentioned KB is not installed on my machine.

    I am not sure what else could be the reason.

    I have reinstalled audio drivers several times, reinstalled DTS X and DTS Sound unbound app several times, nothing is fixing it for me.

    Do you have any suggestion?

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  3. Anonymous
    2021-05-05T01:57:43+00:00

    I have simply ran Windows Creation tool and used the upgrade option available it it. After Upgrade was completed DTS:X Ultra started working and Paused all the future updates after it.

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  4. Anonymous
    2021-05-04T16:26:11+00:00

    Don't install this update if you using or want to install DTS:X Ultra on your laptop.

    I found this issue on my Asus F15 (FX506LI) laptop, and solve the problem by ignoring this update. And install component driver first, then install DTS:X Ultra application from MS-Store.

    If this optional quality features installed, uninstall it. and restart you machine. then try ..

    **************************

    2021-04 Cumulative Update Preview for Windows 10 Version 20H2 for x64-based Systems (KB5001391)

    **************************

    I thing it will works for all. Feel free to share your experiences.

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  5. Anonymous
    2021-05-04T09:44:18+00:00

    I don't know how it is related to issue. I was trying to install app from Microsoft Store, since DTS:X Software component was not at latest I was not able to download the app.

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