Problem with Windows 10 ver. 21H1 -- all audio input/output devices missing in Sound settings, red X on volume icon

Anonymous
2021-05-19T09:59:57+00:00

For 2-3 days, I am getting no sound at all from my several audio devices/Windows computer here - I have TWO monitors with HDMI audio, plus headphones jack connected to motherboard audio card. I was able to fix it one time by doing lots of tinkering in Device Manager, but I am unable to replicate the fix a 2nd time.

So, asking here.

System is a desktop PC, running an Intel Core i3 Haswell CPU (2 cores, 4 threads), 16 GB of DDR3 RAM, on a ASUS H81M2 motherboard, GPU is AMD Radeon R9 390 (8 GB). Audio card is the built-in Realtek. 1 Crucial SSD, plus 2 HDDs -- WD and Seagate. Logitech Full HD webcam , Logitech wireless mouse, wired Razer keyboard.

The volume icon in lower right (Notification area) shows with a red X. In Settings of Windows 10 OS, Sounds, NO input or output devices show at all.

No sounds possible in any software, i.e. browser, actual OS does not make the Start Windows sound like it used to/etc.

Also, no recording or voice chat possible with my Logitech webcam (which has a stereo microphone), so no Skype, Viber/etc voice calls.

In Device Manager, nothing shows wrong - all audio, system devices appear to be working fine. In AMD Radeon GPU settings, nothing wrong shows either.

I tried the Windows 10 Sound Troubleshooter, but it unfortunately says it cannot identify the issue.

What can I do to fix this?

(Please do not suggest a reinstall Windows OS or Reset OS, I cannot do those.)

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-05-21T21:44:49+00:00

    Model asus x205ta.  BGeen struggling for weeks.  Also keyboard and bluetooth not working.

    JoelKushnir1 -  not the same issue at all. No need to hijack or take part in my thread here.

    Suggest you create your own thread on this, as yours is a laptop computer, not a desktop PC like mine.

    Also, your keyboard is not working, while my keyboard and mouse both work fine. :)

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  2. Anonymous
    2021-05-21T20:14:45+00:00

    Model asus x205ta.  BGeen struggling for weeks.  Also keyboard and bluetooth not working.

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  3. Anonymous
    2021-05-21T19:52:56+00:00

    Yes, just after the Sound was blocked again as you mentioned.

    I could make it work a few minutes and after a reboot or other change... again No output device found.

    Like you all drivers are fine (updated a few ones) but impossible to find why the in-between link like you say is blocking.

    Troubleshooter is not helping and no solution yet

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  4. Anonymous
    2021-05-21T19:26:53+00:00

    Greetings Nikolai,

    I appreciate your time in getting back to this thread, if the steps did not work, no worries since this is an open forum, maybe someone else in the community has an idea or solution regarding with this issue. I will keep this thread open.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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  5. Anonymous
    2021-05-21T19:24:25+00:00

    Hello,

    I had maybe the same issue and could solve it by plugin in a headset in the jack.... to make Windows or Drivers discovery.

    Then all options were again available on Windows

    Tried already ?

    Would be too easy if that worked. Tried, did not help any..

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