I work on computers all the time. Since buying this new HP, my older computer was PERFECTLY FINE! It has somehow messed up since I started with this computer.
You can only get help IF you allow them in your computer.
After a nightmare with buying coverage and their assistance, they went on to destroy my old one because I let them in. I finally got it repaired. THEN, without my approval they added Windows 10 in the middle of the night. I had to get it repaired AGAIN.
I am very afraid of them and their service orders and their stupid contracts. I think they make it nearly impossible to have a functional computer a few days before your contract runs out.
NOW with this brand new HP computer I am extremely concerned for them to do anything to my computer. Most of the NEW apps included with this computer DO NOT WORK. I know this by following their instructions on how to do something and I don't even have what they suggest doing. NOT THERE!
I'm sick about this DYSFUNCTIONAL Windows 10 and nearly every APP DOES NOT WORK. So, how does one get someone to talk to instead of allowing them to go in and out of my computer as they desire? I did sign on earlier just trying, but then they continued in my computer and I did not get a reply.
I can't get anything done. I just want to warn others IF you decide to get a new computer, I would recommend reporting Windows 10 to your state Governor for selling a computer with missing tools to complete what you need. I could go back and use my what was in perfect condition, but now it's not. I think the FCC, FTC, state governor complaints should be in order. They just throw out a piece of junk and we either give them money or we live with it.
It also appears you can no longer buy a software, you have to buy it once a year and renew it. You get too many apps it appears you might just need a hefty bank account!