AnyTech 365 Scam? Search for information.

Anonymous
2021-04-23T10:03:34+00:00

Hello

Working in IT myself I got a couple of reports during the last year about a quite interesting "thing" (I think it's some kind of scam scheme) called "AnyTech 365". It's not your "typical" Microsoft phone call scam but something quite a bit more sophisticated.

Interestingly there is/was only very limited information available on line.

The "thing" (suspected scam) goes like this:

Inexperienced users get prompted with misleading information (probably in the form of advertisement they don't recognize a such) which leads them to download some shady "pc repair software" (the name "Restoro" came up a couple of times). Once they run this software they are asked to contact a "support company" called AnyTech365. The people from AnyTech365 then try to sell them an expensive & long-running subscription for support services, usually costing a couple of hundred dollars (one "victim" reported that they even paid several thousand dollars).

Now the thing is: This company AnyTech365 which is located in Spain acts like a reputable business. So it's not some unknown Indian call center that disappears after a few weeks. They are registered and seem to be in for the long run - giving the impression of a "real" IT service provider. Just that their customers don't seem to become customers "voluntarily" but through very misleading sales practices.

At least this is what it looks like after gathering information from a couple of "victims".

Since there wasn't much information about this (suspected) scam scheme available I posted a similar thread like this in the German language Microsoft Community Forums in December. This lead to reports from more people who felt that they were scammed by AnyTech365 and also to a recation from a public relations person from Any Tech 365 who of course was claiming that they are a legitimate company. (However that person also referred to a certification agency called "App Esteem" which seems to be specialised in the "fake" certifictaion of very shady software - so we probably have to assume that a company that gets certidication from "App Esteem" is probably shady too.)

Anyway, since AnyTech365 seems to be active in a lot of languages & countries I thought that I also post this here in the English speaking community.

So we might get a bigger audience and can gather more information about this suspected scam.

Windows for home | Windows 10 | Security and privacy

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  1. Anonymous
    2021-08-21T10:35:17+00:00

    As I said, I don't really doubt that you are real.

    I believe you that you don't believe that this company is dishonest.

    But I also know that we have collected quite a lot of information that indicates clearly that they are dishonest.

    We see from the information we gathered that the initial contact in many cases happens through misleading advertisement that shows fake information abut the victims computer in order to scare them and get them to call the hotline.

    We also see from various reports as well as from records of actual hotline calls that can be viewed/heard online that they use a "toolset" during their remote "support" session which contains software that shows false information on their victims computer screen in order to make the victims believe that there are problems on their computers that need to be handled by a "support" company like AnyTech365 and by the "security" appliances that AnyTech sells.

    Those are simple facts that don't go away regardless of how much somebody believes them to be the good guys.

    But anyway. I'm not here to preach. I just started this threads to gather information and maybe to help potential victims to avoid being scammed by looking at the information that was gathered. What the readers do with this information is at their own discretion.

    Somebody who is insecure about the information might want to contact a consumer protection organization in his country or ask local/regional IT experts for their opinion.

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  2. Anonymous
    2021-08-20T22:23:04+00:00

    My answer to SanderWho I can assure you I am real, and I am NOT a granny who is senile enough not to know when I have been scammed.... The guys and gals at Anytech365 are not scammers, they help sort out problems without the hassle of going into town. I live in a very rural area of British Columbia Canada. The name "I use" is mine, I can be found on FB and also messenger with the same name.... I am truthful and honest and would not be making comments if I was a scammer myself....

    I am NOT a victim I am a very satisfied customer....and will continue to be.....

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  3. Anonymous
    2021-08-20T21:49:06+00:00

    (I'm not very convinced you are real by the way)

    I think it's very well possible that Mrs McIntosh is real.

    That suspected scam (well, I guess especially after all the information gathered in the German thread it's probably no longer only "suspected") works so well because a lot of victims never realize that they are being scammed.

    She says she don't remember how she "found" them. For all we know probably like most of the other victims. She fell for some misleading advertisement on the web, probably spreading some fear about a "security issue" or another computer problem they made up.

    And then they continue to tell her some nonsense in order to sell more. She just said that she bought that so called "security router". Ka-ching. More money and another subscription in their pockets. How should an "68-year-old granma" realize that the way that router is advertised is bogus? After all she already trust them.

    After all I've heard so far they're not there to collect their victims money and then go into hiding once their victims realize that something is wrong. Their strategy is based on "creating" victims that never learn what happens to them.

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  4. Anonymous
    2021-08-20T18:09:27+00:00

    Hi Paul Tesdale, I am a real person. A 68-year-old granma. I am a retired care aide at an extended care unit... I am married. I started buying Anytech365 a few years ago. I cannot remember how I found them. Recently I also purchased a new router from anytech as extra security for our laptops. This extended my subscription to 2025. I have been very happy with them and in just the last week they have spent at least 6 hours getting all my laptops sorted out and backed up. Personally, I need to say these guys are awesome and I am so happy I spent the money to get them because, in the end, they have saved me hundreds of Canadian dollars. I am not prepared to say the price I paid but I can say it was over $1000 Canadian... and in 2015 if I am still around I will pay to have them again.... yesterday they helped me with my word program I wasn't able to figure out. They help with everything except Apple... my husband's Ipad wasn't touched as they don't work on them..... I had 3 old laptops that for one reason or another I don't use anymore and they transferred everything onto an external hard drive for me....

    Sorry if you dont think I am real, but I really am.... have a great day :)

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  5. Anonymous
    2021-08-20T14:00:26+00:00

    Paul, as with all comments on the web (forums, review platforms, Trustpilot etc.), we have to remain sceptical and have our wits about us. This company doesn't seem to have an honest track record and only exists because people need help with their computers and don't feel comfortable doing it themselves. They get roped in by fast talking snake oil salesmen and not given any time to think, a perfect storm.

    SanderWho (the OP of this discussion) has a longer running thread on the German MC site which received an interesting post from an employee of Anytech, read also the reply directly after from a VM: Collection of information on the AnyTech 365 scam (translated). Says it all really.

    I'm really sorry for what happened to your FIL.

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