2021-05 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5003173) Failed to install - 0x800f0831

Anonymous
2021-05-16T13:53:04+00:00

Hi all,

I've had the same cumulative update error for last month where the installation of this update would cause it to work up to 20% and then fail to install.

I've tried using sfc scanning and DISM restore and nothing is wrong with my computer.

This time the update installs to 100%, but then goes back to 0% and gets an error at 21% of the update.

EDIT 1:

I suspect that using a third party software called advanced system care may have cleaned up old driver packages, but I don't believe it affected the update because I've been using it for a while now and I didn't have any cumulative update problems in the past. Manually installing the updates do not work, neither does expanding the MSU files. The 0x800f0831 error has to do with missing package files.

EDIT 2:

I have done a repair install and it fixed my windows update problems, there does not seem to be any other way to fix the error.

EDIT 3:

I noticed my computer was stuttering and freezing much more than usual, so I booted into UEFI settings to put everything to default to see if that fixed it, my fans went full speed in BIOS mode for some reason. After settings are put to default, I restart my computer and now it's in an automatic repair loop.

EDIT 4:

The system restore was successful, but the real reason was because my laptop can not boot into default RST mode, so I booted into AHCI and it worked fine.

The only problem now is the quality update KB4023057 downloads and installs briefly every time I check for updates even though it was already successfully installed and updates the date it was installed.

EDIT 5: After downloading a .bat file from Reset Windows Update in Windows 10 | Tutorials (tenforums.com) and running it in safe mode the popup no longer shows up for KB4023057.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
SD - IA 179.6K Reputation points Independent Advisor
2021-05-17T02:23:51+00:00

I see, thanks. A RI is the last and best resort to fix this issue.

Try doing a repair install. A repair Install keeps everything including Files and applications and reinstalls Windows.

http://www.yourwindowsguide.com/2016/06/how-to-...

http://www.tenforums.com/tutorials/16397-repair...

The best and the easiest way is to use first method in the first article.

Disclaimer:

This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

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  1. Anonymous
    2021-05-22T13:07:18+00:00

    I see, I also ran chkdsk /c by curiosity if I actually have a corrupt disk, and I ended up getting something like this:

    Stage 1: Examining basic file system structure ...1027328 file records processed.File verification completed.Phase duration (File record verification): 1.10 minutes.File record segment 4645 is an orphan.File record segment 4649 is an orphan.File record segment 464E is an orphan.File record segment 4651 is an orphan.8504 large file records processed.Phase duration (Orphan file record recovery): 0.00 milliseconds. Errors found.  CHKDSK cannot continue in read-only mode.

    I think it is unlikely fixing my HDD with CHKDSK will resolve the 100% error and stuttering, but if I wanted to make sure I make the most out of a CHKDSK repair in one restart should I do 

    chkdsk C:/f /r /x ? Might there be a software that effectively fixes hard drives?

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  2. Anonymous
    2021-05-22T14:46:22+00:00

    Actually I think I will start a new thread to specify more on what I'm asking for.

    Thank you so much for being patient with me and giving support :)

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  3. Anonymous
    2021-06-07T00:53:34+00:00

    Went ahead with the repair install because I've wasted 2 months trying to get an update. My computer is a fairly new build so I went ahead and backed my files up on an external drive. It got to a point in the re-install where my options were to cancel or discard my apps and files and I chose the latter.

    My version is now 21H1 and the OS build is 19043.985.
    I was really getting nowhere previously and probably should of done this a month ago.

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