2021-05 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5003173) Failed to install - 0x800f0831

Anonymous
2021-05-16T13:53:04+00:00

Hi all,

I've had the same cumulative update error for last month where the installation of this update would cause it to work up to 20% and then fail to install.

I've tried using sfc scanning and DISM restore and nothing is wrong with my computer.

This time the update installs to 100%, but then goes back to 0% and gets an error at 21% of the update.

EDIT 1:

I suspect that using a third party software called advanced system care may have cleaned up old driver packages, but I don't believe it affected the update because I've been using it for a while now and I didn't have any cumulative update problems in the past. Manually installing the updates do not work, neither does expanding the MSU files. The 0x800f0831 error has to do with missing package files.

EDIT 2:

I have done a repair install and it fixed my windows update problems, there does not seem to be any other way to fix the error.

EDIT 3:

I noticed my computer was stuttering and freezing much more than usual, so I booted into UEFI settings to put everything to default to see if that fixed it, my fans went full speed in BIOS mode for some reason. After settings are put to default, I restart my computer and now it's in an automatic repair loop.

EDIT 4:

The system restore was successful, but the real reason was because my laptop can not boot into default RST mode, so I booted into AHCI and it worked fine.

The only problem now is the quality update KB4023057 downloads and installs briefly every time I check for updates even though it was already successfully installed and updates the date it was installed.

EDIT 5: After downloading a .bat file from Reset Windows Update in Windows 10 | Tutorials (tenforums.com) and running it in safe mode the popup no longer shows up for KB4023057.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
SD - IA 179.6K Reputation points Independent Advisor
2021-05-17T02:23:51+00:00

I see, thanks. A RI is the last and best resort to fix this issue.

Try doing a repair install. A repair Install keeps everything including Files and applications and reinstalls Windows.

http://www.yourwindowsguide.com/2016/06/how-to-...

http://www.tenforums.com/tutorials/16397-repair...

The best and the easiest way is to use first method in the first article.

Disclaimer:

This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

Was this answer helpful?

0 comments No comments

59 additional answers

Sort by: Newest
  1. Anonymous
    2021-05-16T15:20:19+00:00

    After using the script I noticed 1 out of 5 of the services had an error, and I restarted my computer.

    I manually installed the windows 10 update after and the manual installation failed as well, it said that the update was not installed.

    Are there any other methods?

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2021-05-16T14:43:15+00:00

    Thank you, I will run the script to see if it works.

    To confirm I should download the windows 10 version instead of the server version?

    Was this answer helpful?

    0 comments No comments
  3. SD - IA 179.6K Reputation points Independent Advisor
    2021-05-16T14:26:12+00:00

    Hi Felix,

    I am Sumit, an Independent Advisor here to assist you.

    Yes, the ideal step is to try installing manually. The MSU package is valid for Windows Server, and Windows 10 hence the name(both share the same code).

    There are chances that the update may fail manually, as I see reports on the forum. If that doesn't help, the next step is to reset WU.

    The first step would be to try resetting Windows updates using an automatic script. See:

    http://www.yourwindowsguide.com/2015/12/windows...

    Make sure you run the script as an administrator.

    Please let us know if you need any assistance.

    Content on the above blog is written by a Microsoft MVP so it is safe. However, do watch out for the ads.

    Was this answer helpful?

    0 comments No comments