Good Day IBTM,
My name is Carlo, I'm an Independent Advisor and community member like you.
I am also using Windows 10 pc. Let us work together to sort this out.
What is the exact model of your computer?
To check the system model proceed with these steps.
-Press Windows key + R
-Type msinfo32 and hit enter.
-Look for the System Model and post it here.
I'll look forward for your response.
Have a wonderful day ahead and stay safe.
Sincerely,
Carlo T.