intel usb 3.1 extensible host controller not present in device manager

Anonymous
2021-04-18T19:39:03+00:00

Hello Hello,

Hopefully one will be able to help me. I bought an external ssd (crucial x8) i have a laptop with a USB C 3.1 Gen 2 and when i check usb controllers in device manager i only have the 3.0 usb host. look at the screen cap please . The x8 promesses up to 1050mb/sec but since windows sees my 3.1 gen 2 type c usb as a 3.0 usb im only getting half the speed .. I d like to get full speed .. any genius in the room pls ive tried many options with no success.. (going in bios , reinstalling this and that, update drivers..) I just cant get the 3.1 controllers driver to load or else plss plsss help Thank you

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-04-20T01:28:52+00:00

    Hi,

    I already have the latest bios

    I'm in contact with acer, they said the same thing you said and it is not working, i have to contact them again tomorrow for further troubleshooting options... im also searching on forums but i dont find much info about my issue,,,

    I should be content with 465 Mb/sec but my device is supposed to read and write at around 975-980 Mb/sec on a promised 1050Mb/sec

    I bought it for the speed and i aint getting it...because of bad configuration of usb-c 3.1 gen 2 not having the drivers installed properly or windows 10 dont detect my device properly .. it says its a scsi ssd drive

    Lou

    I

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  2. Rodrigo Queiroz 78,705 Reputation points Independent Advisor
    2021-04-19T23:44:31+00:00

    Did you try to update the bios as I told you?

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  3. Anonymous
    2021-04-19T22:10:28+00:00

    Hi Rodrigo,

    No luck so far, I'm starting to be desperate about it...

    I want to thank you again for you trying

    Best regards 

    Lou

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  4. Rodrigo Queiroz 78,705 Reputation points Independent Advisor
    2021-04-19T19:39:05+00:00

    Tell me if you had any advance in the issue

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  5. Anonymous
    2021-04-19T00:11:38+00:00

    Hi, I don’t know which one to choose .. I’ll contact acer support tomorrow . Spend many hours on this today .. seems like there’s no answer nowhere .. google, YouTube, tech websites .. nothing nada niet rien ... 

    Thanks for trying pal you could have made a difference ..

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