intel usb 3.1 extensible host controller not present in device manager

Anonymous
2021-04-18T19:39:03+00:00

Hello Hello,

Hopefully one will be able to help me. I bought an external ssd (crucial x8) i have a laptop with a USB C 3.1 Gen 2 and when i check usb controllers in device manager i only have the 3.0 usb host. look at the screen cap please . The x8 promesses up to 1050mb/sec but since windows sees my 3.1 gen 2 type c usb as a 3.0 usb im only getting half the speed .. I d like to get full speed .. any genius in the room pls ive tried many options with no success.. (going in bios , reinstalling this and that, update drivers..) I just cant get the 3.1 controllers driver to load or else plss plsss help Thank you

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-05-02T11:31:07+00:00

    Hi John ,

    Yes i did contact Acer and it was almost a masquerade, they had me downgrade my system by forcing installation of older drivers and I/O credentiels and made me do funny stuff to my system parameters, good thing i made a restore point just before so i restored it after realizing that it made no change. When i use intel driver assistant it says im up to date check screen cap... heres link for intel free driver assistant Intel® Driver & Support Assistant very usefull . Btw Acer's tech support is like asking a tech question to your aunt who's a baker, they got lost as soon as i mention usb 3.1 extensible controller... i could feel it in the tech's voice that he didnt know S....

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  2. Anonymous
    2021-05-02T09:53:05+00:00

    Have you contacted ACER about your issue. If the specs for the computer you bought indicated that it had USB 3.1 on it and it looks like it doesn't, you have a legit beef with them.

    JohnD

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  3. Anonymous
    2021-05-02T09:50:25+00:00

    Well I found the problem with inserting images. It is an extension called uBlock Origin. It is an excellent ad blocker and I use it on all my browsers. When I tried Chrome I noticed that uBlock on there was not the latest version whereas my other browsers had the latest. So I turned off uBlock on a browser and tried to insert an image again and this time it worked. I have contacted the developer and hopefully he will fix it.

    JohnD.

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  4. Anonymous
    2021-05-02T08:54:02+00:00

    This is what I have. I decided to try Chrome and that seems to work with inserting images.

    JohnD

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  5. Anonymous
    2021-05-02T00:34:09+00:00

    hey John 

    Quick question please ..what do you have under storage controller in device manger please heres qhat i have look screen cap thank you and let me know please.

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