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Whenever I open the Minecraft launcher signed in as my Microsoft account which is my only account it will show me a message that says: "Oh no! Something went wrong, and we couldn't connect to Minecraft Services" and the Play button is replaced with a Play offline button but once I click that to play offline, it will say I need to make a profile even though I have a profile and have been playing the game until this error occurred. But once I click to create a profile, it will sign me into the Minecraft website and bring me to my account profile screen where it will give me the message: "Something went wrong... press reload to try again." and once I click reload, nothing changes. this error happened on Friday, May 28th.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I've manage to get the new MS launcher to work. I logged out of my MS account in the launcher, and logged into my son's MS account. As he doesn't have MC connected with MS, it came up No Minecraft associated with account!
I logged out of his account and logged back into my own. Hey Presto! The new launcher now recognised my MC account. There was a quick launcher update and the Demo button was replaced with the Play button.
As of 1/9/2022 this is still a game breaking issue. Sad, considering a game from 10 years ago is still $30 to buy and is unplayable.
I have tried this on no less than 6 computers, 4 of which have never had a single game installed on them, 2 of which were brand new setups as of last weekend.
Nothing I have done has helped, and Microsoft is absolutely no help with the situation.
I can 100% confirm it's account related, as I can log out of the windows store and the minecraft launcher and log into another minecraft/windows account and access the store just fine.
Microsoft needs to resolve this. Until they do, I am asking for a refund on a game I paid for and is unplayable.
Yeah me too. What a waste. I paid for both Java and Windows versions and now I cannot even play at all. Microsoft ruined yet another game.
Hi, I'm having the same issue except I change the email to the account to my personal email instead of my parent's email.
I was able to solve the issue for my device! Go to Settings > Privacy > Account Info and change the settings to:
Allow apps to access your account info: On
Microsoft Content: On
Email and accounts: On
Also, if this doesn't work, try installing 'Xbox Console Companion' from the Microsoft Store and log in with your account, it is the old Xbox app and I had it installed at the moment where it was fixed (no clue whether it had any influence, I uninstalled it now and everything is still working perfectly with just the new Xbox app)
Hope this helps!
