I have a Dell Precision Workstation M4800 This Workstation has an internal CD/DVD RW Drive as follow: H.L Data Storage Super Multi DVD Writer Model: GS40N (HL-DT-ST DVD+-RW GS40N) Until fairly recently I have been able to Create a System Repair Disc by using this drive and a blank disc. Now when I try to create the disc I get the following note: "The System Repair Disc could not be created - Windows did not find a CD/DVD Burner" So can you please tell me where the CD/DVD Burners gone?

Tried to create a system repair disc again, but unsuccessful, see below: (Roxio Creator 2012 does not recognise the drive either)

Can you create another user account and see if the same issue exists in that user account.

I created another user account and the same issue still exist. Tried to copy and paste from "C" drive to CD/DVD drive "D", but this did work, because the "Paste" option was not available.

OK, it appears the issue is system wide. Can you try updating the Intel SATA driver to the latest version: https://downloadcenter.intel.com/download/29647/Intel-Rapid-Storage-Technology-Driver-Installation-Software-with-Intel-Optane-Memory-8th-and-9th-Gen-Platforms - As a general precaution I recommend to create a system restore point prior to updating storage drivers.

Hi auggy, I created A Restore Point. Downloaded and Installed Intel Rapid Storage Technology Driver (ver 17.9.1.1009) - SetupRST.exe. Downloaded and Installed Intel Optane Memory and Storage Management application (optional). Did not download f6flpy-X64.zip. Did not download Licenses.zip. Tried to create a Repair Disc, but again Windows could not find a burner. See below:

Missing CD/DVD Burner

Anonymous

I have a Dell Precision Workstation M4800
This Workstation has an internal CD/DVD RW Drive as follow: H.L Data Storage Super Multi DVD Writer Model: GS40N (HL-DT-ST DVD+-RW GS40N)
Until fairly recently I have been able to Create a System Repair Disc by using this drive and a blank disc.
Now when I try to create the disc I get the following note: "The System Repair Disc could not be created - Windows did not find a CD/DVD Burner"
So can you please tell me where the CD/DVD Burners gone?

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58 answers

Anonymous

2021-05-28T15:29:02+00:00

Tried to create a system repair disc again, but unsuccessful, see below:

(Roxio Creator 2012 does not recognise the drive either)
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Anonymous

2021-05-29T17:34:32+00:00

Can you create another user account and see if the same issue exists in that user account.
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Anonymous

2021-05-31T16:23:05+00:00

I created another user account and the same issue still exist.

Tried to copy and paste from "C" drive to CD/DVD drive "D", but this did work, because the "Paste" option was not available.
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Anonymous

2021-05-31T23:22:33+00:00

OK, it appears the issue is system wide.

Can you try updating the Intel SATA driver to the latest version:

https://downloadcenter.intel.com/download/29647/Intel-Rapid-Storage-Technology-Driver-Installation-Software-with-Intel-Optane-Memory-8th-and-9th-Gen-Platforms-

As a general precaution I recommend to create a system restore point prior to updating storage drivers.
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Anonymous

2021-06-02T10:59:46+00:00

Hi auggy,

I created A Restore Point.

Downloaded and Installed Intel Rapid Storage Technology Driver (ver 17.9.1.1009) - SetupRST.exe.

Downloaded and Installed Intel Optane Memory and Storage Management application (optional).

Did not download f6flpy-X64.zip.

Did not download Licenses.zip.

Tried to create a Repair Disc, but again Windows could not find a burner. See below:
Was this answer helpful?

0 comments No comments