Missing CD/DVD Burner

Anonymous
2021-05-11T16:01:25+00:00
  1. I have a Dell Precision Workstation M4800
  2. This Workstation has an internal CD/DVD RW Drive as follow:    H.L Data Storage Super Multi DVD Writer Model: GS40N (HL-DT-ST DVD+-RW GS40N)
  3. Until fairly recently I have been able to Create a System Repair Disc by using this drive and a blank disc.
  4. Now when I try to create the disc I get the following note:    "The System Repair Disc could not be created - Windows did not find a CD/DVD Burner"
  5. So can you please tell me where the CD/DVD Burners gone?
Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

58 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-05-11T16:35:31+00:00

    Hi,

    Does the CD/DVD RW drive show up in the Device Manager?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-05-11T17:55:49+00:00

    Yes it does.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-05-11T19:15:23+00:00

    In the Device Manager can you double-click the CD/DVD RW drive.

    Under the "General" tab what does say under "Device status"?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-05-11T19:47:56+00:00

    Hi auggy,

    Under "Device status" it says "This device is working properly"

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-05-11T20:19:08+00:00

    What application are you using to create the system repair disc?

    Was this answer helpful?

    0 comments