Missing CD/DVD Burner

Anonymous
2021-05-11T16:01:25+00:00
  1. I have a Dell Precision Workstation M4800
  2. This Workstation has an internal CD/DVD RW Drive as follow:    H.L Data Storage Super Multi DVD Writer Model: GS40N (HL-DT-ST DVD+-RW GS40N)
  3. Until fairly recently I have been able to Create a System Repair Disc by using this drive and a blank disc.
  4. Now when I try to create the disc I get the following note:    "The System Repair Disc could not be created - Windows did not find a CD/DVD Burner"
  5. So can you please tell me where the CD/DVD Burners gone?
Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

58 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-05-14T13:16:14+00:00

    Hi auggy,

    I have never used One Drive before, so I am not sure whether I've used it correctly.  I have uploaded the two files into "My Files>Public>Documents"

    The files are called:

    System_Summery_20210514.nfo

    Event_Viewer_Custom_View_20210514

    If I have not put them in the correct place please tell me exactly where I should place them.

    Regards

    organcd

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-05-13T21:50:44+00:00

    Can you provide the following information which may help determine any issue(s):

    Windows Key + R > type msinfo32 in the "Open" box > OK > File > Save > then save as an .nfo file

    Then make the resulting .nfo file available via a public folder on OneDrive or similar site.

    Also, can you do the following:

    Windows Key + R > type eventvwr in the "Open" box > OK > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file

    Then make the resulting .evtx file available via a public folder on OneDrive or similar site.

    Here's a link on using OneDrive:

    https://support.office.com/en-us/article/share-...

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-05-13T11:13:12+00:00

    The device was not detected when I tried to create a System Repair Disc. See below:

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-05-13T09:54:22+00:00

    Can you check and see if the drive is now detected when you try to create a System Repair Disc.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-05-13T09:26:30+00:00

    Uninstalled the drive and restarted the computer. It appears Windows re-detect the driver, but no recording tab

     has appeared. See below:

    Was this answer helpful?

    0 comments