Missing CD/DVD Burner

Anonymous
2021-05-11T16:01:25+00:00
  1. I have a Dell Precision Workstation M4800
  2. This Workstation has an internal CD/DVD RW Drive as follow:    H.L Data Storage Super Multi DVD Writer Model: GS40N (HL-DT-ST DVD+-RW GS40N)
  3. Until fairly recently I have been able to Create a System Repair Disc by using this drive and a blank disc.
  4. Now when I try to create the disc I get the following note:    "The System Repair Disc could not be created - Windows did not find a CD/DVD Burner"
  5. So can you please tell me where the CD/DVD Burners gone?
Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-05-31T16:23:05+00:00

    I created another user account and the same issue still exist.

    Tried to copy and paste from "C" drive to CD/DVD drive "D", but this did work, because the "Paste" option was not available.

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  2. Anonymous
    2021-05-29T17:34:32+00:00

    Can you create another user account and see if the same issue exists in that user account.

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  3. Anonymous
    2021-05-28T15:29:02+00:00

    Tried to create a system repair disc again, but unsuccessful, see below:

    (Roxio Creator 2012 does not recognise the drive either)

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  4. Anonymous
    2021-05-28T02:21:11+00:00

    Does the system now recognize the drive as a recording device?

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  5. Anonymous
    2021-05-26T11:35:07+00:00

    Restore Point created.

    "IslmapiDataBurnSupported" Value change to "1". 

    Restart not asked for.

    See Below:

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