I have a Dell Precision Workstation M4800 This Workstation has an internal CD/DVD RW Drive as follow: H.L Data Storage Super Multi DVD Writer Model: GS40N (HL-DT-ST DVD+-RW GS40N) Until fairly recently I have been able to Create a System Repair Disc by using this drive and a blank disc. Now when I try to create the disc I get the following note: "The System Repair Disc could not be created - Windows did not find a CD/DVD Burner" So can you please tell me where the CD/DVD Burners gone?

The only software changes that I recall making are Windows Updates on a weekly basis. This issue has been going on for months, and it's annoying to have an internal CD/DVD Drive that does not work, therefore recently I decided to contact the Microsoft Community to see if they could resolve the problem for me. Up till now I have had to attach a Dell DW316 External USB DVDRW Drive, insert a DVD and erase the disc using Roxio. Then I can create a System Repair Disc because the drive is recognised. I note that the "Create a System Repair Disc" option is part of "Backup and Restore (Windows 7)", could that be part of the problem? I am going to be away from home for a few days now, but will take the M4800 with me, however the speed at which I respond to any of your queries will depend on Internet availability. Regards organcd

The issue could be with the SATA controller. Do you recall any software change that would correspond with the appearance of the issue?

I replaced the present CD/DVD drive a few week ago in the hope it would cure the problem. Unfortunately it did not. I have removed and replaced this present drive a couple of since. Do you want me to uninstall it, and re-install it again?

It appears the drive has lost the burning capability. It may help to force a complete re-detection of the drive. Are you comfortable working inside the case?

Double clicked "Roxio Creator 12" desktop icon, then selected "Burn Data Disc". Tried with no disc in drive, and with disc in drive. Same result in both cases i.e. "A suitable drive was not detected. Please attach a drive and try again". See below:

Missing CD/DVD Burner

Anonymous

I have a Dell Precision Workstation M4800
This Workstation has an internal CD/DVD RW Drive as follow: H.L Data Storage Super Multi DVD Writer Model: GS40N (HL-DT-ST DVD+-RW GS40N)
Until fairly recently I have been able to Create a System Repair Disc by using this drive and a blank disc.
Now when I try to create the disc I get the following note: "The System Repair Disc could not be created - Windows did not find a CD/DVD Burner"
So can you please tell me where the CD/DVD Burners gone?

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Anonymous

2021-05-17T21:35:19+00:00

The only software changes that I recall making are Windows Updates on a weekly basis.

This issue has been going on for months, and it's annoying to have an internal CD/DVD Drive that does not work, therefore recently I decided to contact the Microsoft Community to see if they could resolve the problem for me.

Up till now I have had to attach a Dell DW316 External USB DVDRW Drive, insert a DVD and erase the disc using Roxio. Then I can create a System Repair Disc because the drive is recognised.

I note that the "Create a System Repair Disc" option is part of "Backup and Restore (Windows 7)", could that be part of the problem?

I am going to be away from home for a few days now, but will take the M4800 with me, however the speed at which I respond to any of your queries will depend on Internet availability.

Regards

organcd
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Anonymous

2021-05-17T19:56:04+00:00

The issue could be with the SATA controller.

Do you recall any software change that would correspond with the appearance of the issue?
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Anonymous

2021-05-17T18:10:16+00:00

I replaced the present CD/DVD drive a few week ago in the hope it would cure the problem. Unfortunately it did not.

I have removed and replaced this present drive a couple of since.

Do you want me to uninstall it, and re-install it again?
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Anonymous

2021-05-17T16:06:30+00:00

It appears the drive has lost the burning capability.

It may help to force a complete re-detection of the drive.

Are you comfortable working inside the case?
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Anonymous

2021-05-16T22:21:36+00:00

Double clicked "Roxio Creator 12" desktop icon, then selected "Burn Data Disc". Tried with no disc in drive, and with disc in drive. Same result in both cases i.e. "A suitable drive was not detected. Please attach a drive and try again". See below:
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