Missing CD/DVD Burner

Anonymous
2021-05-11T16:01:25+00:00
  1. I have a Dell Precision Workstation M4800
  2. This Workstation has an internal CD/DVD RW Drive as follow:    H.L Data Storage Super Multi DVD Writer Model: GS40N (HL-DT-ST DVD+-RW GS40N)
  3. Until fairly recently I have been able to Create a System Repair Disc by using this drive and a blank disc.
  4. Now when I try to create the disc I get the following note:    "The System Repair Disc could not be created - Windows did not find a CD/DVD Burner"
  5. So can you please tell me where the CD/DVD Burners gone?
Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-05-15T13:21:15+00:00

    I hope this is what you want.

    Event_Viewer_Custom_View_20210514.evtx

    https://1drv.ms/u/s!AgCdHTCESuoWgZ5-Beg45kd5aWdIPA?e=wRG0mh

    System_Summary_20210514.nfo

    https://1drv.ms/u/s!AgCdHTCESuoWgZ59gmYmEU82rSeLhw?e=4oWwqK

    Regards

    organcd

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  2. Anonymous
    2021-05-15T12:39:56+00:00

    Can you post a link to the files?

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  3. Anonymous
    2021-05-14T13:16:14+00:00

    Hi auggy,

    I have never used One Drive before, so I am not sure whether I've used it correctly.  I have uploaded the two files into "My Files>Public>Documents"

    The files are called:

    System_Summery_20210514.nfo

    Event_Viewer_Custom_View_20210514

    If I have not put them in the correct place please tell me exactly where I should place them.

    Regards

    organcd

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  4. Anonymous
    2021-05-13T21:50:44+00:00

    Can you provide the following information which may help determine any issue(s):

    Windows Key + R > type msinfo32 in the "Open" box > OK > File > Save > then save as an .nfo file

    Then make the resulting .nfo file available via a public folder on OneDrive or similar site.

    Also, can you do the following:

    Windows Key + R > type eventvwr in the "Open" box > OK > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file

    Then make the resulting .evtx file available via a public folder on OneDrive or similar site.

    Here's a link on using OneDrive:

    https://support.office.com/en-us/article/share-...

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  5. Anonymous
    2021-05-13T11:13:12+00:00

    The device was not detected when I tried to create a System Repair Disc. See below:

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